Release limit issue. Perpetual. Ultimate. Non HD and HD [SOLVED]

[Siddhant Bhatia]

Greetings!

ilok ID: siddhantbhatia

I opened a case today: 03982105
No one has sent an Email, so I thought of reaching out here.


The issue:
I have 3 licenses. 2 HD Ultimate and one Perpetual. I have just upgraded one of my computers from Snow Leopard to High Sierra and I have been racking my brains for the last 4 hours since my iLok apparently has the requisite licenses but is not being recognized. After much searching and going through posts, it seems there is a problem with one of the license release limit which says its only for versions released on or before 07/02/17. I pay for upgradation every year. So this is a little unfair.

Also, every time Pro Tools points to an iLok, it only points to one of my 3 iLoks and says only that one has the required licenses, which is not true. I have another iLok where the release limit is under 2021 and it doesnt show.

I need immediate and urgent help as I have to get started and deliver with more than 40 mixes in the coming 3 weeks.

Kindly help.

Also, I need to understand since I already possess Ultimate and HD ultimate and Perpetual licenses, why cant I cross use these iLoks??? Why is it so complicated in todays times?

Please help with this problem. Its urgent!