Pro Tools won't let me sign into account. Says no internet - but internet is working.

[copyalan]

Hi all! -- My Pro Tools session cloud session crashed today and Pro Tools hasn't been working since. I was signed into my account at the time of the crash. I then restarted my computer and reopened Pro Tools. Now it won't let me sign into my account. Message says, "please connect to the internet before signing in." -- However, my internet is up and running. I've even reset the internet. No issues with internet. -- Anyone else experiencing this issue? Anything you've done to resolve this? Or, does my account need to be reset? -- Any help would be appreciated.


May 31 UPDATE: Pro Tools still down. Glitch won't let me access account.
Same message still appears: "Please connect to the internet before signing in" (even though my internet in working. Ugh.)


Case #03955744

I'm on MacBook Pro -- Retina, 15-inch. 2.5 GHz Quad-Core Intel Core i7 - 16 GB 1600

Catalina 10.15.3

Was on 2020.3 at time of crash. updated to 2020.5, but still unable to log in

[ratava911]

Yup. Same problem here. Came here looking for others. Avid, get this fixed plz!!!! i have a cloud session that needs updating.

[wcody]

Same issue here. Avid cloud reliability is HORRIBLE. I'm opening up a case.

[ratava911]

Please do let us know if you hear back. I checked in this morning and it's still not working. It's truly disappointing to pay for something that is just so unreliable.

[simontheoracle]

Issue should now be fixed.

[copyalan]

Yes. We are back up and running. Not sure what the glitch was, but glad it was resolved. Thank you.