purchased new subscription No id or license in iLok

[Edch]

I purchased new subscription/ cross grade from pt 11 to 2019.12
I log into my avid master account and see subscription but no system id and no license in ilok, when starting pro tools I get the "You don't have any licenses in your account or none the the licenses have activations......"
I have searched and find some threads with similar issue but no answers just "fixed now". I think one thread was it just took some time to show. It's been about 8 hours...



Been using 11.3 on MacBook Pro 2010 ish and finally purchased new Mac mini
and decided to upgrade...

Any help will be greatly appreciated.

Thanks

[JFreak]

Moving this to licensing subforum and escalating to supermods' attention

[Edch]

Thank you!

[JFreak]

No problem. And welcome to the community!

[DigiTechSupt]

Originally Posted by Edch

I purchased new subscription/ cross grade from pt 11 to 2019.12
I log into my avid master account and see subscription but no system id and no license in ilok, when starting pro tools I get the "You don't have any licenses in your account or none the the licenses have activations......"
I have searched and find some threads with similar issue but no answers just "fixed now". I think one thread was it just took some time to show. It's been about 8 hours...



Been using 11.3 on MacBook Pro 2010 ish and finally purchased new Mac mini
and decided to upgrade...

Any help will be greatly appreciated.

Thanks

Hi!

Upon checking, you have not yet selected the license you'd like to upgrade inside your Avid Account under the "Pro Tools" Product.

No worries, I've done this from our End. You should be good to go.
You can find the installer inside the "Pro Tools" Product below the "MP3 Option" Product inside your Account.

Let me know if you're still unable to see them.

Thanks!
Tope

[Edch]

Thank you so much!

I wish I would have taken a screen shot, maybe a browser issue on my end. I could see and choose my original 11.3 pro tools in that area, and I could click the submit button and I would see the circle thingy going around and my browser would refresh but I could see that nothing had changed. I was using safari. I mention this just as a FYI incase it may help someone else to try it with different browsers...

Thanks again!