Soundtoys sales support

[musicman691]

How good is it? They have a deal going on where a few of their 'little' plugins are going for $10 to support the Rubicon group of military vets who go into disaster areas and help clean up and rebuild things. Also all proceeds from sales of other plugins go to the group as well. Have my eye on the Phase Mistress and Filter Freak and can only buy one. I sent their sales support a question yesterday asking this: does the Biphase model have independent controls of both sections of the phaser like the real one does? No answer back from them and the deal goes dead at midnight ET.

I demoed the plugin a while back and don't remember the answers to my questions. Does anybody know the answer? Specifically asking about those as I worked for Musitronics when they were on the farm up in Rosemont NJ back in the 70's. Did final test and repair on both the envelope follower and phaser and had a little bit of a hand in the development on the Biphase. Major test equipment back then besides the usual was a Strat & Twin Reverb.

[Raoul23]

I've spoke to soundtoys a few times regarding support and they have always been spot on with getting back to me. An excellent customer service company in my opinion


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[musicman691]

Originally Posted by Raoul23

I've spoke to soundtoys a few times regarding support and they have always been spot on with getting back to me. An excellent customer service company in my opinion


Sent from my iPhone using Tapatalk

They may be but they sure aren't answering their emails even though they say that's one way to get in touch with them. My question(s) are more than can be answered by a phone call. Either way around I've given up on purchasing from them right now.

[gives]

My experience is that they are great! Easy to speak to.. It's been a while..

[musicman691]

Originally Posted by gives

My experience is that they are great! Easy to speak to.. It's been a while..

Again it may be but according to this page on their site: http://support.soundtoys.com/custome...act-soundtoys- they prefer contacting them through email so they have a paper trail and I concur as I've had too many problems with businesses in the past when I just called them. Too many things get lost in the communication. Also it's a long-distance call to Vermont and that ain't cheap especially if you're spending more than a couple of minutes on the line (landline in my case - and I don't have a cell phone strange as it seems).

[noah330]

Great company that makes some really amazing plugins. I started out with a couple $10 plugs on special and ended up with the collection.

[::F-L-E-X::]

Originally Posted by noah330

Great company that makes some really amazing plugins.

Ditto...

Don't think you'll regret your purchase Jack, (apart from maybe wanting more of their plugs)!

I have the whole suite & use them regularly on every session, (although Echoboy & Filterfreak probably get the most usage). Phasemistress is a great phaser, but if I had to buy one Soundtoys plugin, it wouldn't be my first choice.

As for their customer service... never had a problem, but I guess they've been pretty busy with all those $10 deals, (it is a good cause after all, & I don't see many other Devs doing the same)

[musicman691]

Originally Posted by ::F-L-E-X::

Ditto...

Don't think you'll regret your purchase Jack, (apart from maybe wanting more of their plugs)!

I have the whole suite & use them regularly on every session, (although Echoboy & Filterfreak probably get the most usage). Phasemistress is a great phaser, but if I had to buy one Soundtoys plugin, it wouldn't be my first choice.

As for their customer service... never had a problem, but I guess they've been pretty busy with all those $10 deals, (it is a good cause after all, & I don't see many other Devs doing the same)

I already have EchoBoy - got it at the last sale they had. Didn't have the funds at the time or I could have gotten into the whole collection for cheap at that time due to having EB.

Maybe you can answer the question: does the Biphase style in PhaseMistress have independent control of both phasor sections like the real hardware has? That's important to me.

[DHL]

Does this help answer your question?

[musicman691]

Originally Posted by DHL

Does this help answer your question?

Thanks but no it doesn't answer the question. It only shows the Biphase as a style choice and that's it. I'm thinking that Phase Mistress can't truly do the Biphase like the hardware did which is what are essentially two separate phasor sections in one box. The original had different ways of routing the sections (parallel/serial). Yeah I'm being obsessive with this but hey when you've worked with the prototype in the lab....... shame I left before they finalized the unit.