Power Supply Replacement for New Unit

[paulywalnuts23]

So just wanted to see what people felt was the best method in getting a new Power Supply for a Brand new Artist Mix.

Just bought 2 Artist Mixes and one of the two power supplies that came with the units doesn't work out of the box. That Power Supply will not power up either unit. I have confirmed that both surfaces work with the Power Supply that does work.

I have a case submitted with Avid, and have called my reseller and they are working on it as well. I just wanted to see if anyone else has went through this and how it was handled.

I was able to online chat with a representative in the webstore and they said I should be contacted within the day. Is that what others have experienced as far as a response time from Avid Support?

Thanks in advance on any info you can provide.

[chrismeraz]

I'm having trouble with mine as well. Unfortunately it's out of warranty. Did you end up getting a replacement for free? These little things are expensive...

[Luna Moon]

Originally Posted by chrismeraz

I'm having trouble with mine as well. Unfortunately it's out of warranty. Did you end up getting a replacement for free? These little things are expensive...

If it doesn't work "out of the box" it should be replaced for free, no? I mean options should be either money back or a working product.

Did you receive a solution, paulywalnuts23?

Never happened to me, so cannot help you with experience.

[Southsidemusic]

Originally Posted by Luna Moon

If it doesn't work "out of the box" it should be replaced for free, no? I mean options should be either money back or a working product.

Agree if under warranty. Otherwise you will have to pay to play as with all other electronics. There are a set time for warranties and I expect all companies follow those guidelines. If it breaks after a year it is out of warranty and the owner has to pay for replacements.