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#1
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Power Supply Replacement for New Unit
So just wanted to see what people felt was the best method in getting a new Power Supply for a Brand new Artist Mix.
Just bought 2 Artist Mixes and one of the two power supplies that came with the units doesn't work out of the box. That Power Supply will not power up either unit. I have confirmed that both surfaces work with the Power Supply that does work. I have a case submitted with Avid, and have called my reseller and they are working on it as well. I just wanted to see if anyone else has went through this and how it was handled. I was able to online chat with a representative in the webstore and they said I should be contacted within the day. Is that what others have experienced as far as a response time from Avid Support? Thanks in advance on any info you can provide. |
#2
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Re: Power Supply Replacement for New Unit
I'm having trouble with mine as well. Unfortunately it's out of warranty. Did you end up getting a replacement for free? These little things are expensive...
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#3
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Re: Power Supply Replacement for New Unit
Quote:
Did you receive a solution, paulywalnuts23? Never happened to me, so cannot help you with experience. |
#4
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Re: Power Supply Replacement for New Unit
Agree if under warranty. Otherwise you will have to pay to play as with all other electronics. There are a set time for warranties and I expect all companies follow those guidelines. If it breaks after a year it is out of warranty and the owner has to pay for replacements.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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