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Old 04-30-2019, 12:05 AM
apps@maxman.tv apps@maxman.tv is offline
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Join Date: Apr 2019
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Default Bought Pro Tools Subscription, doesn't show in iLok License Manager

Hi, I bought Pro Tools Subscription which expire in 2020. It shows in my AvidApplicationManager but it doesn't show in my iLok License Manager.
I have brought this issue in Avid Support Center but they mentioned that my account's subscription ends in May 2019.
Please help.
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Old 04-30-2019, 12:22 AM
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jeffro jeffro is offline
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Join Date: Jun 1999
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Default Re: Bought Pro Tools Subscription, doesn't show in iLok License Manager

Welcome to the community.

Please check to see if you might have multiple iLok accounts. We've helped a few other customers that didn't realize they had created a second account during product activation, and had their iLok on one account with licenses in the other.
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