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Old 12-22-2009, 10:49 PM
belouder belouder is offline
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Default Problems getting 7.3.1 to start up

I have a Pro Tools HD Accel 2 system with Dell 670 with 2 procs, Win XP SP3 and plenty of memory. I've recently rebuilt the machine adding an internal terabyte recording drive. I've installed PT HD 7.3 (and upgraded to 7.3.1) and am having problems getting Pro Tools to boot up. After rebuilding the machine, re-installing Win XP and HD 7.3, the machine booted fine and all was well. I started to install Native Instruments Komplete 4 and that went well.

Now when I double click the PT HD icon, the hourglass appears for 20 seconds (approx) and then goes away. I wait. And wait. And Pro Tools does not start. I try clicking again and same thing. I check the task manager to see if PT has started and it only shows on the "Process" tab but not on the applications tab. I try restarting the machine and occaisionally (about once in 5 tries after re-booting the entire machine) PT will start but more often then not it won't.

I've configured the BIOS and various items in Windows according to instructions in the PT HD setup manual.

Any ideas what the problem might be or how I might diagnose this? I've considered upgrading to 7.4 but before rebuilding the machine 7.3 was working just fine.

Thanks,
BK
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Old 12-23-2009, 07:39 AM
Third Eye Studios Third Eye Studios is offline
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Default Re: Problems getting 7.3.1 to start up

Uninstall and re-install Pro Tools. If Pro Tools runs fine without third party plug-in, proceed installing the most current plug-ins one at a time. Make sure Pro Tools runs with each new plug-in. Make sure your pace ilok drivers are updated as well.
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