Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support
Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts
Reload this Page Upgraded, charged account, but no license.
Register FAQ Today's Posts Search

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-10-2020, 01:36 PM
trivial trivial is offline
Member
  
Join Date: Nov 2013
Location: Indian Rocks Beach, FL
Posts: 2
Default Upgraded, charged account, but no license.
I upgraded my PT 12 educational to the current educational update and support plan. My card was charged but I don't see the license in my account. It does show the order under "Orders", though. There is nothing under "Products Not Yet Downloaded", and my ilok is gen 3 and connected to my account. I can't get support though, since I can't see my system ID with no license/product on my account except old expired ones.

Any ideas to resolve this?
Reply With Quote
  #2  
Old 07-10-2020, 01:51 PM
trivial trivial is offline
Member
  
Join Date: Nov 2013
Location: Indian Rocks Beach, FL
Posts: 2
Default Re: Upgraded, charged account, but no license.
Eh, I would find the answer after I post. Resolved.
Reply With Quote
  #3  
Old 07-10-2020, 01:59 PM
JFreak's Avatar
JFreak JFreak is offline
Moderator
  
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 24,904
Default Re: Upgraded, charged account, but no license.
Good to hear. Welcome to the community!
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
Reply

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
FS: Pro Tools HD 11/10 Bundle License With iLok Account & Avid Account Jan Pasemann Buy & Sell 0 12-18-2015 06:58 AM
My Account Double Charged? grayter1 Pro Tools 12 4 10-11-2015 08:10 AM
Pro Tools 9 HD ilok license(s) - Question for someone who's already upgraded littlesnail Pro Tools 9 11 03-07-2013 05:32 PM
Upgraded PT, old license gone? Mosely Pro Tools 10 2 04-10-2012 03:55 AM


All times are GMT -7. The time now is 05:22 AM.

Contact Us - Home Pond - Archive - Privacy Statement - Terms of Service - Top

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com