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  #1  
Old 01-20-2021, 05:16 PM
Thenewexhibit Thenewexhibit is offline
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Join Date: Nov 2014
Location: Michigan
Posts: 400
Default Reinstatement question

Hello!
I wound up going to register my reinstatement plan, but I may have done it wrong. I saw the renewal section AFTER I registered this reinstatement. However, I tried putting the reinstatement code in the box where it says to do so, but it says the code is wrong, and if I'm having trouble, click the link. When I click that link, it takes me to the place where I originally entered the code, so I think it was done properly maybe, because the renewal shows up in my account as a new product, it's just that it's asking for a system ID and I don't know which further actions to take. Did I screw something up because I should've put the code in the Pro Tools Annual Upgrade And Support Plan dropdown section?

I looked at the instructions on the Sweetwater website, but I think I followed the directions for registering a new product, and not the renewal instructions. I think I may have to surrender a license in ilok too, but I don't want to screw things up even further haha

Currently, the new registered reinstatement is asking me for a System ID, which I can't enter anything and submit it. If I click the drop down below, it shows my currently registered pro tools with system ID and ilok, and tells me to update or add the reinstatement code.

EDIT: Shoot, I just saw there was a different section on the forums for software licensing and accounts. I hope I didn't post in the wrong area. My apologies if I did.

Last edited by Thenewexhibit; 01-20-2021 at 05:34 PM.
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  #2  
Old 01-21-2021, 07:19 AM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
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Default Re: Reinstatement question

Hey Brother

Moved to correct place.

Will escalate this and someone at Avid will look into thsi for you as mods can’t see your Avid account or ilok account.

Stay Tuned and Stay Safe
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Christopher

#thestruggleisreal
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  #3  
Old 01-21-2021, 01:20 PM
Thenewexhibit Thenewexhibit is offline
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Default Re: Reinstatement question

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Originally Posted by Southsidemusic View Post
Hey Brother

Moved to correct place.

Will escalate this and someone at Avid will look into thsi for you as mods can’t see your Avid account or ilok account.

Stay Tuned and Stay Safe
Awesome, dude! Thank you! I really do appreciate it!
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  #4  
Old 01-22-2021, 06:05 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Reinstatement question

Hey Brother

Should be fixed now. Support got back and met me know you are taken care of when you have time :)

All the Best
Christopher
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Best Regards
Christopher

#thestruggleisreal
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WEBHOME
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  #5  
Old 01-23-2021, 07:29 PM
Thenewexhibit Thenewexhibit is offline
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Default Re: Reinstatement question

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Originally Posted by Southsidemusic View Post
Hey Brother

Should be fixed now. Support got back and met me know you are taken care of when you have time :)

All the Best
Christopher
Whoa! That was super fast!!! Thank you so much, Christopher! I really appreciate it!!!
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  #6  
Old 01-23-2021, 07:31 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Reinstatement question

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Originally Posted by Thenewexhibit View Post
Whoa! That was super fast!!! Thank you so much, Christopher! I really appreciate it!!!
Thanks for the update

We do what we can and glad you got sorted quickly.

Stay Safe Brother
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Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
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  #7  
Old 01-23-2021, 07:36 PM
Thenewexhibit Thenewexhibit is offline
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Default Re: Reinstatement question

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Originally Posted by Southsidemusic View Post
Thanks for the update

We do what we can and glad you got sorted quickly.

Stay Safe Brother
Thank you!!! If I could ask one more question, do you know if Pro Tools 12.5 is still available in a legacy download? My old system has that. I can't see ever needing it as I want to update my old system anyway, but just in case.
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  #8  
Old 01-23-2021, 07:40 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Reinstatement question

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Originally Posted by Thenewexhibit View Post
Thank you!!! If I could ask one more question, do you know if Pro Tools 12.5 is still available in a legacy download? My old system has that. I can't see ever needing it as I want to update my old system anyway, but just in case.
If you can’t find 12.5 in the Avid Downoad Center just PM me and I’ll send you a fileshare link and upload it for you.

I ”think” it is PT 12.6 and up so let me know if you need that and I will fix a link for you in the morning. It’s 03:45 am here :)
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Best Regards
Christopher

#thestruggleisreal
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South Side Music Group
WEBHOME
—————————————
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  #9  
Old 01-25-2021, 04:42 PM
Thenewexhibit Thenewexhibit is offline
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Default Re: Reinstatement question

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Originally Posted by Southsidemusic View Post
If you can’t find 12.5 in the Avid Downoad Center just PM me and I’ll send you a fileshare link and upload it for you.

I ”think” it is PT 12.6 and up so let me know if you need that and I will fix a link for you in the morning. It’s 03:45 am here :)
Oh, shoot! I didn't realize where you were! My bad! haha I appreciate you getting back to me! And thank you for letting me know you have those installs if I need them! I will try to migrate everything to new versions on why other system so I can avoid that.

One quick question I had, I'm working on a session that was done on my old system of 12.5.2, and I'm working on it in 2020.12.0. If I wind up saving it on 2020.12.0, will the session still play on my old system of 12.5.2 if I had to get back on there for some reason relatively soon?
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