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Old 01-01-2018, 09:06 AM
MicMan MicMan is offline
Join Date: Jan 2018
Location: USA
Posts: 7
Default ProTools Not Connecting to Artist Mix

I've looked around quite a bit, and I don't see anything that directly applies, or at least solves my issue, so I'll go ahead and ask.

I just added an Artist Mix to my setup. I'm unable to get ProTools to connect to my Artist Mix. I'm using ProTools 12.8.3, EuControl 3.7.0 138, Firmware 1.5.4
  • Artist Mix is directly connected to my Ethernet port on my Thunderbolt interface
  • System Preferences/EUCON/Network Interface is set to Thunderbolt Ethernet
  • IP address on Mac is manually assigned to
  • IP address on Mix is manually assigned to
  • I can ping the Mix from the Mac
  • When Mix powers up, AVID logo appears in each channel on the Mix
  • When EuControl starts up, the AVID logo disappears, and a long thing rectangle appears at the bottom of each Mix channel
  • EuControl successfully communicates with MIX
  • System Preferences/Firewall allows all incoming connections for all ProTools, Avid, and EuControl apps
  • Wireshark shows TCP connection successful between Mix and Mac IP's
  • Mix shows up in EuControl list of My Surfaces and All Surfaces
  • Show Info pops up the name of the Mix, and the 1st channel on the MIX shows the name mix
  • I can rename the MIX to anything, and this is reflected in the Show Info information
  • I have successfully applied Update Firmware to version 1.5.4
  • Vegas mode seems to work perfectly normally

So, from the above, it appears that
  • The Mix is working expected
  • The network connection between the Mix and the Mac work fine
  • Mix is communicating properly with EuControl

Now, I go into Protools, and under Peripherals/Ethernet Controllers, I enable EUCON, and EUCON only. When I do this, a popup says Configuring Eucon.

Sometimes a few random tracks will become outlined in turquoise, but that's as far as I get. I can't get any other signs that anything is going on between ProTools and the Mix.

I've tried trashing all my Euphonix and Avid plists under ~/Library/Preferences. I've uninstalled and reinstalled EuControl a couple of times. I just don't see any improvement.

Any suggestions on a next step?

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Old 01-02-2018, 01:49 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Join Date: Dec 2014
Location: Santa Cruz
Posts: 2,922
Default Re: ProTools Not Connecting to Artist Mix

What do you have on the Assign Tab in EuControl ?
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Old 01-02-2018, 04:37 PM
MicMan MicMan is offline
Join Date: Jan 2018
Location: USA
Posts: 7
Default Re: ProTools Not Connecting to Artist Mix

I got it working. I reinstalled EuConnect for the 4th or 5th time after blowing away the Euphonix and Avid plists in ~/Library/Preferences. A reboot or two later everything started working.
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