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#1
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Pro Tools OVERBILLING
I am having a MAJOR pro tools billing problem!! I currently own a PT Ultimate subscription. My renew date was 12-5-19. Unfortunately I have been billed FIVE(5) TIMES to my credit card!!! FIVE DAYS IN A ROW of $1061.44!! Thats over 5000.00!!! I have already opened a ticket as of 12-5-19. I have yet to get this rectified! I am very upset and need this taken care of right away!!
Sent from my iPhone using Tapatalk
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Macbook Pro (Late 2016) Processor: 2 GHz Intel Core i7 Memory: 16 GB 1333 MHz DDR3 Graphics: Radeon Pro 460 4096 MB Running: PT HD 12.7.0 Interface: Apollo Quad 8P Last edited by DigiTechSupt; 12-10-2019 at 01:13 PM. Reason: Image removed. |
#2
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Pro tools 2019 OVERBILLING.
I am having a MAJOR pro tools billing problem!! I currently own a PT Ultimate subscription. My renew date was 12-5-19. Unfortunately I have been billed FIVE(5) TIMES to my credit card!!! FIVE DAYS IN A ROW of $1064.10!! Thats over 5000.00!!! I have already opened a ticket as of 12-5-19. I have yet to get this rectified! I am very upset and need this taken care of right away!!
Sent from my iPhone using Tapatalk
__________________
Macbook Pro (Late 2016) Processor: 2 GHz Intel Core i7 Memory: 16 GB 1333 MHz DDR3 Graphics: Radeon Pro 460 4096 MB Running: PT HD 12.7.0 Interface: Apollo Quad 8P Last edited by DigiTechSupt; 12-10-2019 at 01:13 PM. Reason: Image removed. |
#3
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Re: Pro Tools OVERBILLING
Hello Ke productions,
We have escalated your support case to get this resolved ASAP. Best regards, JC |
#4
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Pro Tools OVERBILLING (continued)
Thanks for addressing my previous overbilling issue with pt Ultimate.
Pinky addressed my issue, the charges were reversed. Everything, (financial wise) is fine. But I am still getting emails saying there was an error in billing concerning my subscription. I've received 2 emails in 2 days. (attachments coming) I am afraid if I make a payment, the cycle will continue. As of today, my Pro Tools Ultimate has officially shut down on me in the middle of a paying session. With all due respect, I need to speak with someone. Texts and emails are NOT working, due to Avid's late responses.There is no longer a response to my case (Case Number 03839503). Just email or PM me a phone number of someone I can call and get this straightened out. Or maybe someone can respond to my case number 03839503 with a direct link to make payment. Please advise.
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Macbook Pro (Late 2016) Processor: 2 GHz Intel Core i7 Memory: 16 GB 1333 MHz DDR3 Graphics: Radeon Pro 460 4096 MB Running: PT HD 12.7.0 Interface: Apollo Quad 8P |
#5
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Re: Pro Tools OVERBILLING (continued)
Hi
Removed your pictures of private conversations with Avid as that is not gonna help you as members here cant do anything and Avid has these conversations already and it is against forum practise to post private emails and PMs. Thanks
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#6
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Re: Pro Tools OVERBILLING (continued)
Quote:
Hi. Thanks @Southsidemusic. I didnt know that. Im sorry. Its just extremely frustrating. Ive reached out through all of the normal channels to no avail. This has been an issue since Dec. 5th 2019. Now theyve suspended my subscription. My pt doesnt work at all. I had a paying client and my system shut down in the middle of the session. I tried opening a case, sending emails, I went on FB Messenger for a private message. I dont know what else to do. Maybe you can help me. I can pay the renewal fee. I just dont want to pay multiple times like before. I definitely dont want to break any rules. Just need some assistance. Hopefully a phone call. Thanks again. Sent from my iPhone using Tapatalk
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Macbook Pro (Late 2016) Processor: 2 GHz Intel Core i7 Memory: 16 GB 1333 MHz DDR3 Graphics: Radeon Pro 460 4096 MB Running: PT HD 12.7.0 Interface: Apollo Quad 8P |
#7
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Re: Pro Tools OVERBILLING (continued)
I have escalated this to Avid support and someone will get back to you as soon as possible.
All the Best Christopher
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#8
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Re: Pro Tools OVERBILLING (continued)
Anybody still wondering why that oh so great and fantastic subscription model is so unpopular amongst the PT customer base?
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Mac mini 2018, i7 3.2 GHz, 32G RAM, 1TB SSD Mojave 10.14.6, PT 2020.5 Vanilla, several Waves V13 and some Massey plugins PreSonus Quantum, Avid S1 & Control, MC Transport, Tascam HS-P82 Field Recorder |
#9
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Re: Pro Tools OVERBILLING (continued)
Quote:
Thanks so much Chris! Sent from my iPhone using Tapatalk
__________________
Macbook Pro (Late 2016) Processor: 2 GHz Intel Core i7 Memory: 16 GB 1333 MHz DDR3 Graphics: Radeon Pro 460 4096 MB Running: PT HD 12.7.0 Interface: Apollo Quad 8P |
#10
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Re: Pro Tools OVERBILLING (continued)
No problems, This will be fixed and I escalated this and will keep an eye out for this to be done so when you get contacted if Avid does it via PM or email and they solve it please let us know here so I know this has been resolved
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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