|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
#1
|
|||
|
|||
Pt 12.5 cloud collab says my projects are used up but i havent used any yet
my cloud collaboration in pt 12.5 says that i have used up all my available projects even though i havent used any yet. tech support says its a known problem but they somehow think im going to pay for a tech support plan just so they can fix a known problem on their end. anyone else have this problem and know of a fix? thanks for the help.
from them... "I'm sorry about that but just to let you know it is currently a known issue on our end right now and currently working on a fix. Can you wait for it until we fix it or are you in a rush to use it? Please let me know. Thank you." |
#2
|
|||
|
|||
Re: Pt 12.5 cloud collab says my projects are used up but i havent used any yet
So now they're brow-beating users to upgrade to their support plan? Nice.
|
#3
|
|||
|
|||
Re: Pt 12.5 cloud collab says my projects are used up but i havent used any yet
I had this problem. Support helped me right away. The3 reason was because when PT first came out i tried it and did not delete the test sessions I was messing with, and there they were when trying to use PT 12. They cleared them out for me and got everything working. Now the problem we are having is my partner will add new tracks and share them, but I am not getting mist of them.
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Cloud collab EULA question | bcwiz | Pro Tools 2018 | 9 | 05-23-2016 08:26 PM |
Removing Application Manager and Cloud Collab? | jjnssn | Pro Tools 12 | 2 | 05-01-2016 11:35 AM |
Cloud Collab video from Sweetwater | JoelG | Avid Cloud Collaboration | 14 | 03-04-2016 01:40 PM |
PT Cloud Collab Webinar 3/15 | Tom Graham | General | 0 | 03-04-2016 09:46 AM |
Sneak Peek at Cloud collab stuff. | Drew Mazurek | Pro Tools 12 | 29 | 04-14-2015 05:47 AM |