Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-06-2011, 10:59 AM
dojob dojob is offline
Member
 
Join Date: Jun 2011
Location: usa
Posts: 3
Default The following installation step failed: run preflight script for plug-in updates.

I am trying to install the software from a factory DVD I purchased from Musicians Friend with 003+...?

The error message I get is: The following installation step failed: run preflight script for plug-in updates. Contact the software manufacturer for assistance.

I have researched and troubleshooted this for two days with no luck. Any help would be very nice. Thanks.

imac 24" intel, OS X 10.6.3, Pro Tools LE 8.0.3
Reply With Quote
  #2  
Old 06-06-2011, 11:47 AM
promixr promixr is offline
Member
 
Join Date: Mar 2009
Location: New York
Posts: 859
Default Re: The following installation step failed: run preflight script for plug-in updates.

You should not waste any time and call Musician's Friend and make them help you with this. If they don't, threaten to return the 003+. AVID dealers are supposed to be able to handle these kinds of support issues- we handle these kinds of problems every day : )
__________________
Eddie Sullivan
Long Island Mac Tech
http://long-island-mac-tech.com
long.island.mac.tech@gmail.com
631 786 3924

Freelance Mac/Pro Tools tech for hire. Metro New York Area.
Reply With Quote
  #3  
Old 06-06-2011, 12:25 PM
dojob dojob is offline
Member
 
Join Date: Jun 2011
Location: usa
Posts: 3
Default Re: The following installation step failed: run preflight script for plug-in updates.

I have contacted Musician's friend and I am waiting on a reply...I also looked into Avid Support but they will not help until pro Tools is registered. Why would I register software that I cannot install?

Let me fill everyone in on the rest of the story here. Before I purchased the 003+ Pro Tools 9 bundle I meticulously went over my system and the system requirements for Pro Tools 8. This involved buying a new operating system and more ram for the imac as well as verifying the Intel processor.

When the software install failed I went back and reinstalled Snow leopard and did not update it. I ran Disk Utlility and verified the disk as well as repaired disk preferences and made sure the disk indexing was journaled.

Here is the crazy part: The first Digi 003 rack + factory bundle I got from Musicians Friend was missing the Pro Tools software! I had carved out time to install the system just to be stuck waiting for another unit. So the next unit comes and I notice it was shipped with an outer box. I open the box and one corner of the 003+ box is mangled like a dog chewed on it. Not joking. The whole corner of the box was gone. So far my first impression with Pro Tools is a nightmare. Makes my old Sonar rig seem like a better choice.

Once again the error I get when I try to install is:

The following installation step failed: run preflight script for plug-in updates. Contact the software manufacturer for assistance.

Any help would be great thanks.
Reply With Quote
  #4  
Old 06-06-2011, 01:05 PM
promixr promixr is offline
Member
 
Join Date: Mar 2009
Location: New York
Posts: 859
Default Re: The following installation step failed: run preflight script for plug-in updates.

This does not sound like an AVID issue as much as a Musician's Friend issue. They are not being your 'friend' here- it sounds like they are trying to pass off old warehouse stock or a return as new product at a new product price. I would just return it at this point and start over with someone that can sell you new product and who can properly support it. Musician's Friend is not really the kind of place that can support a complex digital audio workstation anyway.
__________________
Eddie Sullivan
Long Island Mac Tech
http://long-island-mac-tech.com
long.island.mac.tech@gmail.com
631 786 3924

Freelance Mac/Pro Tools tech for hire. Metro New York Area.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Only have access to PT9.0 Full installer+Updates, Installation failed on Lion 10.73 shawnc macOS 3 04-03-2012 09:26 PM
Step by step procedure for installation on new Mac Book Pro velectrocity Post - Surround - Video 6 05-24-2010 05:29 PM
Step by step procedure for installation on new Mac Book Pro velectrocity 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 05-23-2010 01:00 PM
Preflight Script Error chrisbarnett 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 05-10-2009 08:58 PM
Installation Failed Tamlin 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 03-04-2009 02:18 PM


All times are GMT -7. The time now is 02:11 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com