Pro Tools 7.3 Upgrade Problems Info

[DigiTechSupt]

The word from on high is that we *should* be able to redeposit assets starting late this afternoon, barring any unforseen circumstances.

If you have made a purchase and did not receive your asset yet, please send an email to:

[email protected]

Please include:

Order number
email address used to make the purchase
iLok user ID

I've already forwarded info from anyone that has posted to this thread.

[wallygrant]

mac quad g5
safari
os 10.4.8
Have not yet received my ilok license This order was place well over 24 hours ago

[P A M]

Confirmation Number: 7101-279876
- got a 7.2 licence, - not a 7.3

[kosi]

Hi there,
I can't buy the 7.3 Update, cause I get this message:

"We’re sorry. We don’t see a qualifying license for this upgrade in your iLok.com account. If you own a full license, please visit www.ilok.com and synchronize your iLok with your account. Please allow one hour for your account to update and then try purchasing your upgrade again. If you still have issues, please contact [email protected] and provide us with your iLok ID."

Unfortunately, this is wrong, I bought the 7.2 Upgrade and it is installed on my ilok. I can see it in my ilok registry.
It's registered, too !

I downloaded a new Pace Driver, now the webpage doesn't say anything at all, neaning: no reaction.
I'm ingermany and there's also a little mismatch of terms: I the first text, it says: Type in your "Pro Tools License Number" and in front of teh input box it says: Put in your "ILOK ID".
So what shall I do ?

G5, 2x2,
10.4.8
Safari Version 2.0.4 (419.3)

muchas gracias,
kosi

[DigiTechSupt]

Hi there,
I can't buy the 7.3 Update, cause I get this message:

"We’re sorry. We don’t see a qualifying license for this upgrade in your iLok.com account. If you own a full license, please visit www.ilok.com and synchronize your iLok with your account. Please allow one hour for your account to update and then try purchasing your upgrade again. If you still have issues, please contact [email protected] and provide us with your iLok ID."

Unfortunately, this is wrong, I bought the 7.2 Upgrade and it is installed on my ilok. I can see it in my ilok registry.
It's registered, too !

I downloaded a new Pace Driver, now the webpage doesn't say anything at all, neaning: no reaction.
I'm ingermany and there's also a little mismatch of terms: I the first text, it says: Type in your "Pro Tools License Number" and in front of teh input box it says: Put in your "ILOK ID".
So what shall I do ?

G5, 2x2,
10.4.8
Safari Version 2.0.4 (419.3)

muchas gracias,
kosi

Have you tried resyncing your iLok? You should try that, then try the purchase again.

That sentence about "Pro Tools License Number' is incorrect - you should be entering your iLok User ID.

[crizdee]

Hello,

Purchase went through yesterday ok and i have the download access etc, but no ilok auth as yet!!

Date Ordered 12/06/2006
Order ID: 420098 Items
• Pro Tools HD 7.3 Software Upgrade
(license and download) (1 @ $79.00)
Status:
Grand Total: Completed
$85.82
View Order Details/Tracking Number


Chris

[pat yacono]

Order number 577451, no Ilok asset to my ilok account. email is

Order went through fine... Just no asset transferred to ilok account.

[DigiTechSupt]

Hello,

Purchase went through yesterday ok and i have the download access etc, but no ilok auth as yet!!

Date Ordered 12/06/2006
Order ID: 420098 Items
• Pro Tools HD 7.3 Software Upgrade
(license and download) (1 @ $79.00)
Status:
Grand Total: Completed
$85.82
View Order Details/Tracking Number


Chris

Chris, I need the email address used for this purchase.

[vancalot]

Ordered Dec 6@ 10:30 am CST,
Recieved this in my Digistore account...

Date Ordered 12/06/2006
Order ID: 576904 Items
• Pro Tools HD 7.3 Software Upgrade
(license and download) (1 @ $79.00)
Status:
Grand Total: Completed
$86.31
View Order Details/Tracking Number

No Ilok assests, no email until....

From: [email protected]
Subject: Pro Tools HD 7.3 iLok License Errors
Date: December 6, 2006 1:28:18 PM CST
To: [email protected]
Dear Customer,

Thank you for purchasing Pro Tools HD 7.3! Customers who purchased the software last night and early this morning may not have had the 7.3 license deposited into iLok account. Please note that we are aware of this and currently working to resolve the issue. If your license was not originally deposited with your purchase, it should appear in your iLok account within the next 24 hours.

If you placed your order recently, please disregard this email as the issue has been resolved.

Thank you for your patience as we resolve this matter. We apologize for any inconvenience this may have caused. We appreciate your business!

DigiStore Administration
Toll Free: (866) 492-4880
Fax: (650) 731-6395
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Also check out M-Pulse, M-Audio’s newsletter!

Still no ilok asset, no email... no nothing. 1:22 pm CST.
Mac G5 Firefox, 10.4.8


v

[DigiTechSupt]

vancalot - can I get the email address used to purchase the upgrade?