Pro Tools 10 & Edirol UA-25ex - can't load PT10?!

[hooks4hands]

Recently purchased Pro Tools 10 for use with Edirol UA-25ex usb interface.

System;
Windows 7 Ultimate 64 bit
i7 2600k
8Gb RAM

I went through the usual steps - installed latest W7 64 bit drivers for Edirol, installed PT10 from the dvd, installed instruments, installed latest quicktime, plugged in ilok and opened PT10

After about 10-20 seconds the following error msg appears;

"pro tools hardware is either not installed or in use by another program"

The only option I have is to click ok and PTools quits. If I try the hold N option while starting PT I get to the window where I can choose either PRO TOOLS I/O or the UA-25ex as my device but either option causes PT to quit.

I have tried changing settings in windows sounds to both allow and disallow applications to take exclusive control of my Edirol - same result PT won't load.

I installed ASIO4ALL and Pro Tools will start but I can't switch to my Edirol in Playback Engine menu?

Any help would be great, I wonder if maybe the interface isn't supported even though - and I quote - the Pro Tools 10 info page states;

Or pair Pro Tools with any other audio interface that supports any of the following drivers:

ASIO
Core Audio
MME
Multi-client
WDM

[Flavor4Daze]

Don't know much about the Edirol UA-25ex, but looking at the back online. I see there is a sample rate, comp/limit type and advance driver switches in the back. I would try playing with those setting and see if that helps.

[protoolsuser17]

I have exactly the same problem with my Edirol UA25!

did you find out why it doesn't work? I downloadd asio4all and had the same problem as you too!

A reply would be much appreciated. I don't mind if I have to buy another interface :)

[tomas72]

Hi, same problem here with edirol ua 101 ...

i cannot start pro tools, always the error message :
"pro tools hardware is either not installed or in use by another program"

i asked support for help, 2 weeks ago and getting no answer, just a f**** number.

Its my first time with pro tools, i thought pro tools is professional!?

pro tools is announced to work with other soundcards (asio)
i cannot belive that!

for 555 € a donlge and a description how to download pro tools....
thats all??
no support since 2 weeks!?

i am very angry...thats no good start avid!

Confirmed. Edirol UA25 and PT10 do not work together, but is it Avid fault? Focusrite guys updated their drivers to make them compatible, right? Looking for some nice USB2 or FW interface here http://avid.force.com/pkb/articles/e...ility/en422327 ...is there any newer list?
I was considering TC Impact Twin but their drivers is even older :)