$199 upgrade to $99 with no support?

[tonykitowicz]

Hi,
I had done the $199 upgrade to Protools 12 before there was a $99 no support option. I do not need the support. Is there anyway to either revert my current subscription to the $99 and get some money back or to even have it applied to the next year so that I can get 2 years?

I really don't think there is anything that can be done but I thought I would try.
I am past the the 30days so I can't just do a return on the purchase from the avid store.

Thanks
Tony

PS I couldn't even really figure how to contact Avid about this, I don't know if this is a sales or support question.

[Cliffy_Boy]

Keep in mind that the $199 option includes the plugin bundle. If you want those you'll need to be on the higher price plan with support.

[mesaone]

Also know that the $99 option includes 7-day installation support.

[Southsidemusic]

Originally Posted by tonykitowicz

Hi,
I had done the $199 upgrade to Protools 12 before there was a $99 no support option. I do not need the support. Is there anyway to either revert my current subscription to the $99 and get some money back or to even have it applied to the next year so that I can get 2 years?

I really don't think there is anything that can be done but I thought I would try.
I am past the the 30days so I can't just do a return on the purchase from the avid store.

Thanks
Tony

PS I couldn't even really figure how to contact Avid about this, I don't know if this is a sales or support question.

Hey Tony

I am passing this along to Avid but i wouldn't hold my breath anything will come out of that, i will try though and see what happens

[tonykitowicz]

Thanks!

Originally Posted by Southsidemusic

Hey Tony

I am passing this along to Avid but i wouldn't hold my breath anything will come out of that, i will try though and see what happens

[Mattian]

not getting, so the only what to talk with avid is if you are lucky to find a moderator that passes your informations to avid?

[mesaone]

Originally Posted by Mattian

not getting, so the only what to talk with avid is if you are lucky to find a moderator that passes your informations to avid?

http://avid.force.com/Support/RegistrationCaseCreation