Weird GUI problem (Avid support have gone quiet)

[msuk]

Hey all,

Anyone seen issues like this before?

...Video link and imbedded pics are below...

Really strange GUI behaviour.

I contacted Avid about this time last year, they said my computer & OS were out of date and no longer compatible etc.

Now I have new machine and PT still has this weird GUI stuff going on right from the first launch, all hardware and software are bang up to date.

Avid have gone quiet, or they're taking ages to respond.

I've no idea what to do.

Any suggestions?

Cheers, M

https://youtu.be/1maLXgZ4VMA

[Southsidemusic]

No one here are gonna start an account to watch this video you wanna show us.

[msuk]

Uploaded to Youtube... https://youtu.be/1maLXgZ4VMA

[climber]

Originally Posted by msuk

Uploaded to Youtube... https://youtu.be/1maLXgZ4VMA

No idea what you are doing here. Can u narrate it. Or better yet, post a reproduceable list of things for others to try. In addition you haven’t provided any details of your systems.

[msuk]

PT Software Version 2019.6
CPU Model/ Speed Intel i9 9900K CPU @ 3.60GHz 3.60GHz
RAM 64.0 GB
Samsung 970 PRO 1TB M.2 PCIe NVMe SSD/Solid State Drive
Operating System Details Windows 10 Home 64bit

Prism Sound Titan audio interface

***The video shows me trying to trim and move clips (nothing fancy)...look at the way the audio clip 'jumps' to another track and timeline position at the same time***

[Southsidemusic]

What mode are you in? Slip/grid/spot etc up to the left? Can’t see on iphone as the video is too fuzzy and small for iphone 10

[BScout]

He/she is in Grid.

The mismanagement of the GUI elements looks like a mapping error and most likely has to do with your computer system.

What is your graphics card?
Are you running native resolutions on your computer screens or scaling?
What are your screen resolutions?
Are you using any type of window management software?
Also what version of Windows Home 64bit? (as in what release; there was one just this year that is being rolled out through Windows Update)

[Wizzoboy]

I originally had this problem with vers 2018.7 under Windows 7, temporally cured by going back to 2018.3 The first thing to do is make sure your GPU driver is up to date. Windows updates can cause all sorts of problems as well such as changing some settings to their default values.

[msuk]

Originally Posted by BScout

He/she is in Grid.

The mismanagement of the GUI elements looks like a mapping error and most likely has to do with your computer system.

What is your graphics card?
Are you running native resolutions on your computer screens or scaling?
What are your screen resolutions?
Are you using any type of window management software?
Also what version of Windows Home 64bit? (as in what release; there was one just this year that is being rolled out through Windows Update)

Thanks for the suggestions BScout, you helped me solve it!
It was to do with scaling in Windows, Pro Tools looked tiny on the ultra-wide 21:9 screen - I turned these Windows options off and the GUI glitches have stopped.

Much appreciated bro, all the best ;-)

[ChuckS]

Originally Posted by msuk

It was to do with scaling in Windows, Pro Tools looked tiny on the ultra-wide 21:9 screen - I turned these Windows options off and the GUI glitches have stopped.

If you need/want to scale the display, change the display resolution in the video card driver via its setting app if available rather than using Windows Display Setting to scale a percentage.