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  #11  
Old 08-07-2019, 11:32 AM
abre abre is offline
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Join Date: Jun 2005
Location: Republic of Trinidad and Tobago
Posts: 437
Default Re: 2019-6

There is an issue with my billing address. I tried to up date it. It is asking me to update. When I attempt to do so. I am receiving a message " You cannot update when you have an active subscription". I guess I am stuck.
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  #12  
Old 08-07-2019, 10:26 PM
xrekcor's Avatar
xrekcor xrekcor is offline
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Join Date: Jun 2018
Location: Australia
Posts: 760
Default Re: 2019-6

Have you opened a support ticket to get in touch with tech support? If you haven’t I would start that process now bro

Quote:
Originally Posted by abre View Post
There is an issue with my billing address. I tried to up date it. It is asking me to update. When I attempt to do so. I am receiving a message " You cannot update when you have an active subscription". I guess I am stuck.
__________________
Rob
———————————————————————————
MBP 15” 2018 macOS Mojave 10.14.6 Touch Bar and ID
2.2GHz 6 core 8 gen Intel Core i7 processor (TB’s to 4.1GHz)
32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard
Pro Tools 2019.6-23.# - HEAT applied, Cubase 9.5,
Yamaha TF5, UR44, BEHA4700
........and a bowl of M&M's
———————————————————————————
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  #13  
Old 08-09-2019, 06:03 AM
abre abre is offline
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Join Date: Jun 2005
Location: Republic of Trinidad and Tobago
Posts: 437
Default Re: 2019-6

Problem solved.
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  #14  
Old 08-09-2019, 10:54 AM
xrekcor's Avatar
xrekcor xrekcor is offline
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Join Date: Jun 2018
Location: Australia
Posts: 760
Default Re: 2019-6

Awesome abre..... it’s great to see you get this sorted, now go forth and create brother
__________________
Rob
———————————————————————————
MBP 15” 2018 macOS Mojave 10.14.6 Touch Bar and ID
2.2GHz 6 core 8 gen Intel Core i7 processor (TB’s to 4.1GHz)
32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard
Pro Tools 2019.6-23.# - HEAT applied, Cubase 9.5,
Yamaha TF5, UR44, BEHA4700
........and a bowl of M&M's
———————————————————————————
Reply With Quote
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