Jog Wheel Not Working

[EddieJones]

Originally Posted by dforshee

I received my Avid Dock recently and the wheel was working the first couple of days, but hasn't worked for about a week now. I've been in touch with support, but it's slow going. I'd really like to figure this out! Everything else on the unit is working perfectly. Any intel would be greatly appreciated!

I think support contacted me today to find a test mode! I am waiting to get back to them. In the meantime is it PT you are controlling? Whats your case number?

[SOUNDDECISION]

I am having this exact same issue as well. Everything works great except the wheel seems to be totally non functional. Is there a way to test it, or reset it?