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  #1  
Old 07-06-2011, 07:43 PM
luciano f. luciano f. is offline
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Join Date: Jul 2011
Location: Florianópolis
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Default [resolved] Problem with my first purchase

Hi,

I'm new to scorch, and apparently I've been unlucky with my first purchase. After logging in scorch, choosing a score, clicking on buy and confirming the purchase on AppStore, the Scorch application displayed a message saying that the score value was debited but because of an "error" (unspecified) the score couldn't be downloaded.

Now as I look at my purchases in Scorch, it's empty. Could someone help me?

Thanks.

Last edited by luciano f.; 07-15-2011 at 07:21 PM. Reason: marking thread as resolved
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  #2  
Old 07-09-2011, 05:04 PM
luciano f. luciano f. is offline
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Join Date: Jul 2011
Location: Florianópolis
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Default Re: Problem with my first purchase

I've checked my itunes orders and the score value has been debited. It says:
Code:
Item: Avid Scorch, Scorch Score, Seller: Avid Tech...
Artist: Avid®
Type: In-App Purchase
Units: 1 @ 1.99
Price: $1.99
I was hoping to get more scores but it discourages me. Furthermore, if you prevent customers from contacting you through a simple email, why won't you reply on these forums. I need to know how to proceed, if you don't understand me, if I'm posting at the wrong place, anything!
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  #3  
Old 07-12-2011, 10:03 AM
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Sam.Butler Sam.Butler is offline
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Join Date: Jun 2011
Location: England
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Default Re: Problem with my first purchase

Hi Luciano f,

Sorry for the delay in replying.

I'll message you off this forum and ask for details of what you bought so I can get this reolved for you.

Sam
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  #4  
Old 07-15-2011, 07:20 PM
luciano f. luciano f. is offline
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Default Re: Problem with my first purchase

I'd like to report that the problem have been resolved.

Thanks Sam!
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  #5  
Old 07-18-2011, 01:12 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
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Default Re: Problem with my first purchase

Hi Luciano f,

That's great news. I'll make sure Sam gets your message.

Thanks,

Joe
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  #6  
Old 08-25-2013, 02:32 AM
Sb69 Sb69 is offline
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Join Date: Aug 2013
Location: Notts
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Default Re: Problem with my first purchase

I too have just had same problem apple on firm payment debited but error message. Saying contact avid. Who do I contact and how. Very ad experience. Can anyone help.
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