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  #1  
Old 01-20-2015, 12:52 PM
Brandon Paith Brandon Paith is offline
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Join Date: Jan 2015
Location: Los Angeles, CA
Posts: 1
Default When it rains.....it pours! Please help!

This is a long one, and I am truly about ready to give up. I have a copy of PT7, PT8, and PTExpress. I used 8 for the longest time, and never had any issues. I decided I needed a new machine, so I bought a Mac Mini 2.6Ghz (https://www.apple.com/mac-mini/specs/) - In the meantime, I had a Macbook Pro as well. I decided to install Express on it to get used to what it looked like, but as you all know, Express will not run on Yosemite.

So, I decided I would pay for the upgrade to 11, and I wanted a dedicated computer that would run Pro Tools 11, and that'd be it's only function in the studio. Shopping around and looking at Avid's website, led me to find the Mac Mini, which after reading these forums, I now find that the "fusion drive" makes it difficult to even run PT11.

So, aside from that, before I bought the Mac Mini, I went ahead and payed for the upgrade to 11. This was about a week ago, the upgrade is $199. It states $199 in Avid's store, and I can still buy it via Sweetwater for $199. So, I click "buy now".....fill out the information and click "Submit" - I get an error that says "We're sorry, but your order cannot be processed at this time"

So I wait about 30 minutes, and try again "We're sorry, but your order cannot be processed at this time" - At this point, I assume AVID must be having some issues. I wait approximately 30 more minutes, and try again....

"Your card has been declined" - WHAT?

So I immediately call my Mastercard, and it turns out I have now been charged 3 times for the software. Yet, I have received NO download link.

So I immediately send Avid an email through their website support.....they quickly right back and ask for information like "browser, OS, etc" - I supply the information, and haven't heard from them since. I asked for an update the other day and they responded quickly by saying "what cases are you talking about?" - Gee thanks Avid.

So in short, I have purchased 3 copies of PT11, I have no PT11 at all, and I can't get AVID to tell me anything. The only thing I will say is that the charges are "pending" on the credit card, but it baffles me how a company can't even sort this out.

Next, my question becomes this - I have PT Express, it has never been installed because I have Yosemite on my Macbook Pro. When the purchase for 11 finally goes through, how do I upgrade a product that isn't on a brand new machine??

Furthermore, can you all please advise me on which APPLE computer I should now purchase?



Thank you.
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  #2  
Old 01-20-2015, 02:56 PM
nst7 nst7 is offline
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Join Date: Oct 2008
Location: Cincinnati OH
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Default Re: When it rains.....it pours! Please help!

You don't need to have PT Express already installed to install PT11.
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  #3  
Old 01-20-2015, 04:47 PM
CygnusX-1Bk2 CygnusX-1Bk2 is offline
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Join Date: May 2009
Location: Concord, CA
Posts: 614
Default Re: When it rains.....it pours! Please help!

Quote:
Originally Posted by Niner View Post
I would track down a telephone number and explain the situation to someone from Avid who can sort out the situation.
This is funny. Good luck with that.
__________________
I will choose,
Freewill
http://jimdiazaudio.com/
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  #4  
Old 01-20-2015, 10:19 PM
VRW VRW is offline
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Join Date: Sep 2007
Posts: 1,318
Default Re: When it rains.....it pours! Please help!

Quote:
Originally Posted by Brandon Paith View Post
I now find that the "fusion drive" makes it difficult to even run PT11.
Unfortunately this is true. PT11 does not run properly with fusion drives.
Anyway there´s possibility to split/defuse a fusion drive into 2 separate drives.
I haven´t done that myself but many people have successfully.

There´s an article about it.
http://www.macworld.com/article/2015...ion-drive.html

Before you will go to do that you will have to back up important data from the OS
drive (will be wiped while the process) and make yourself a bootable USB drive
with your current OS X on it because the Fusion drive defusing procedure will also
delete the recovery partition on your OS drive.
Means, you will need to install your fresh OS X from an external bootable USB drive.

How to make a bootable USB drive for Yosemite.
http://osxdaily.com/2014/10/16/make-...install-drive/

Btw if you will have split up the fusion drive successfully you may not use the
5400rpm HDD for the audio drive for Pro Tools. A 5400rpm drive will be too slow for
that unfortunately. It would cause you errors again. But you may use it to back up
your whole work as there will be a lot of storage space.
For the needed 2nd (audio) drive for the correct use with Pro Tools you will have to
get an external drive, either a HDD with at least 7200rpm rotation speed or even
better an external SSD.
The connection type has to be at least FW800 (would not make sense with your new
Mini which hasn´t got any FW port anymore), USB 3 or Thunderbolt.
No USB 2 which will be too slow again.
If you still would have an older external 7200rpm FW drive from the use with PTLE8
you could use the Apple Thunderbolt-to-FW-adapter to run it from one of your two
Thunderbolt ports.
http://eshop.macsales.com/item/Apple/MD464ZMA/

The most affordable variant for a new external audio drive would be this one.
http://eshop.macsales.com/item/Weste...al/WD7500BPKX/
(750GB 7200rpm HDD)
http://eshop.macsales.com/item/Other...ting/MOTGS3U3/
(external USB 3 enclosure)

You can use this affordable USB 3 enclosure with such a SSD too for example.
500GB
http://eshop.macsales.com/item/OWC/SSD7P6G480/
1TB
http://eshop.macsales.com/item/OWC/SSD7E6G960/

If you could afford the SSD it would be a very cool and fast solution however the
7200rpm HDD will do the job.


Wishing you the very best of success with all the stuff,


cheers, VRW





Mac Mini i7Quad, 16GB Ram, MBP Mid 2012 2,5GHz i5, 16GB Ram, Mac OSX 10.10.1 Yosemite, Apogee Quartet+Duet 2
Genelec Active, Yamaha NS10, Pro Tools 11.3, Logic 10.0.7, Waves, MCDSP, Duende Native, HOFA, IK Multimedia, NI etc.
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  #5  
Old 01-22-2015, 06:44 AM
VRW VRW is offline
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Join Date: Sep 2007
Posts: 1,318
Default Re: When it rains.....it pours! Please help!

Quote:
Originally Posted by Brandon Paith View Post
So, I decided I would pay for the upgrade to 11, and I wanted a dedicated computer that would run Pro Tools 11, and that'd be it's only function in the studio. Shopping around and looking at Avid's website, led me to find the Mac Mini, which after reading these forums, I now find that the "fusion drive" makes it difficult to even run PT11.
Mac Mini, yes, but not one of the new ones!
You should have bought a refurbished/used 2012 i7 Quad Core model as
this is the only Mini which will run Pro Tools 11 as flawlessly as it should be.
It´s primarily about a dedicated decent multicore performance of the processor
which is important/crucial for PT11.
The new ones are all Dual Cores only unfortunately, no matter if i5 or i7 models.
See the differences there.
http://www.macrumors.com/2014/10/19/...014-benchmark/

Quote:
Originally Posted by Brandon Paith View Post
Furthermore, can you all please advise me on which APPLE computer I should now purchase?
If you get the defuse-the-fusion-drive-thing done successfully and you want to try it
with your new Mini, just make sure to do all the optimization stuff before installing
Pro Tools on it.
http://avid.force.com/pkb/articles/e...oting/en367983
(might do the ones for 10.9 which is alright for 10.10 as well)
And, please, you need to use a 2nd (external) audio drive for your Pro Tools sessions
which must be fast enough and have a USB 3 or Thunderbolt connection.
Then you finally will see if you can run the new Mini with PT11 without further issues.

If there should occur issues anyway and you would want to replace it with another one,
let me post you 2 (of several) options. If you are on a tight budget, please, check out
this thread, which I set up once as to the Mac Mini 2012 i7 Quad Core and how to get it
PT11 ready.
http://duc.avid.com/showthread.php?t=363011
It´s ones best bet by far if one can´t afford one of the new MacBooks Pro or Mac Pros.

If however money should not be an issue that much, let me strongly recommend one of
the "15" 2014 MacBooks Pro with those amazingly fast PCie Flash drives and an i7 Quad
Core processor.
They already come with 16GB Ram originally which also makes a lot of sense with PT11.
These are widely used with Pro Tools 11+Yosemite successfully and they are definitely
worth the money if one can afford it.
http://store.apple.com/us/buy-mac/macbook-pro


Wishing you the very best once again,


cheers, VRW




Mac Mini i7Quad, 16GB Ram, MBP Mid 2012 2,5GHz i5, 16GB Ram, Mac OSX 10.10.1 Yosemite, Apogee Quartet+Duet 2
Genelec Active, Yamaha NS10, Pro Tools 11.3, Logic 10.0.7, Waves, MCDSP, Duende Native, HOFA, IK Multimedia, NI etc.
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