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Old 02-24-2019, 07:02 AM
amagras amagras is offline
Join Date: Mar 2015
Location: Ottawa, ON
Posts: 3,211
Default Re: AVID incredibly poor customer service

Originally Posted by midnightrambler View Post
I can only speak from my own experience but whenever I’ve submitted a bug report the guys have almost always got back to me within 24 hours. I even got a (real, not automated!) reply to an email on a Sunday morning once which went way beyond my expectations. I’m sorry to hear the OP’s experience hasn’t been as good as mine.
My experience too.
Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools Software 2019
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Old 02-25-2019, 05:00 AM
aside aside is offline
Join Date: Aug 2016
Location: Sydney, Australia
Posts: 20
Default Re: AVID incredibly poor customer service

Yeah I called and spoke to someone who assured me the ticket had been escalated. That was a few weeks ago - nothing since. Thanks though for posting the info.

Turbo boost on/off, mult-threading on/off doesn't make much difference.

I'm going to uninstall everything and start from scratch, see if that helps. Yawn.
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