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  #1  
Old 04-20-2007, 07:25 AM
audioindo audioindo is offline
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Join Date: Apr 2007
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Default SOLVED>>Need HELP, SUPER ASAP.<

Dear all,
I've problem when updating 6.7 to 6.9.1
I'm using OSX 10.3.5...
After instalation and restarting the computer, ProTools cannot load....and there's error message :
Submit report...blablabla....
I click details :
Exception : EXC_BAD_ACCESS (0x0001)
Codes : KERN_PROTECTION_FAILURE (0X0002) at )x00000006

PLeaseeeeeee....help.......me.....
I have deadline......
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  #2  
Old 04-20-2007, 07:33 AM
audioindo audioindo is offline
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

Pleaseeeeee help.....
It's 21.00 in here and I cannot contact digidesign dealer...I have 1 session to mix tonaight....
please help......
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  #3  
Old 04-20-2007, 07:38 AM
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Stig Eliassen Stig Eliassen is offline
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

Follow this ...

...and especially the sections on trashing databases and preference files. You may have obsolete/corrupted prefs, so get rid of those.

This PT upgrade may also have caused plugin compatibility issues.
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Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
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  #4  
Old 04-20-2007, 07:40 AM
Sonny Keyes Sonny Keyes is offline
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

Looks like you may have to bring your system up to 10.3.8..? Just a guess.

Sonny Keyes
Ricochet Audio
Toronto
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Rig 1: 2.8GHz Macbook Pro PT 12.7.1 Logic 10.3.2 Scarlett 18i20
Rig 2: 2.66 QuadCore Intel Xeon Logic 10.2.0 Scarlett 18i20 PTHD10.3.10
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  #5  
Old 04-20-2007, 08:01 AM
audioindo audioindo is offline
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

Thanks alot...I try to trashing the preferences...
whew...wish me luck.....
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  #6  
Old 04-20-2007, 08:25 AM
audioindo audioindo is offline
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

it's not working.....guys....
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  #7  
Old 04-20-2007, 08:27 AM
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minister minister is offline
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

it sounds like you have computer issues, not PT issues.

i would run Disk warrior on ALL drives -- launch from the CD to run it on the system.

you also need to repair disk permissions and restart.
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  #8  
Old 04-20-2007, 08:34 AM
1m1 1m1 is offline
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

I agree with minister on the DiskWarrior suggestion. Hopefully you made a clone of your system drive before you updated and can go back to booting up from that if necessary to get your system up and running for the mix session. Good luck.
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  #9  
Old 04-20-2007, 08:56 AM
audioindo audioindo is offline
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

I'm trying to repair disk permission...but : "Disk Utility cannot repair"...whew....

It will be aloooooooooooooooooooong night.....please stay with me guys......

I have to mix movie scoring for next 6 days, and then I fly to bangkok for dolby mastering....it's my first "movie" job...and I screwed up.....

How about upgrading the mac to 10.4 and installing 6.9.3cs4? It will help?
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  #10  
Old 04-20-2007, 09:12 AM
mikeoxbig mikeoxbig is offline
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Location: Hollywood, CA, USA
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Default Re: Need HELP, SUPER ASAP...Pleaseeeeeee

You could try:
• Repairing disk permissions
• Downloading and installing the OSX 10.3.8 combo updater.
• Repairing disk permissions again
• Reinstalling PT 6.9.1
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