Attempting to connect microphone through Scarlett 2i2 w/PT10.3.0 on W7

[madrona]

I'm incredibly new to ProTools and am making my first foray into getting this system to work. I've managed through most of the problems I've encountered at the start without too much hassle, but I can't get any audio input when I hit record on ProTools 10.3.0 while using a microphone through the Focusrite Scarlett 2i2. Also, when I've attempted to play the included sample track with ProTools, it refuses to play at all.

Currently, when I boot it, I get an error message that state, "Some paths were made inactive because they could not be assigned to existing path definitions."

I've yet to find anything applicable in troubleshooting that has helped. I've gone through I/O settings multiple times trying to get the Scarlett to work. I'm about to uninstall/reinstall its drivers in hopes that there may be some help there. Otherwise, I'm at a loss.

My stystem is Windows 7 64 bit running on an i5-3750 processor with 16GB of ram and a 64GB SSD primary drive and two 2TB RAID01 (mirror) secondary drives.

The only peripherals installed are the Scarlett 2i2 and the iLok2. I'm running M-Audio AV 40 monitors through the mobo's onboard audio. There is no audio or video card in expansion slots.

Sandra Report:

ID
Workgroup : WORKGROUP

Computer
Model : OEM
Chassis : Desktop
Mainboard : ASRock Z77 Extreme4
BIOS : AMI (OEM) P2.50 10/31/2012
Intel vPro : 8.01.00.1248
Total Memory : 15.7GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4C 3.7GHz, 3.7GHz IMC, 2x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASRock Core (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Corsair CMZ16GX3M2A1600C10 8GB DIMM DDR3 PC3-12800U DDR3-1600 (10-10-10-27 5-39-12-6)
Memory Module : Corsair CMZ16GX3M2A1600C10 8GB DIMM DDR3 PC3-12800U DDR3-1600 (10-10-10-27 5-39-12-6)

Video System
Monitor/Panel : ViewSonic VX2250 SERIES (1920x1080, 21.5")
Video Adapter : Intel(R) HD Graphics 4000 (16CU 16SP SM5.0 350MHz/1.15GHz, 256MB DDR3 1.6GHz/3GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics 4000 (16SP 16C 350MHz/1.15GHz, 1.5GB DDR3 1.6GHz/3GHz 128-bit, Integrated Graphics)
Compute Shader Processor : Intel(R) HD Graphics 4000 (16SP 350MHz/1.15GHz, 256MB DDR3 1.6GHz/3GHz 128-bit, Integrated Graphics)

Storage Devices
Intel Raid 1 Volume (2TB, RAID, SCSI-5) : 2TB (E:)
Crucial M4-CT064M4SSD2 (64GB, SATA600, 2.5", SSD) : 60GB (C:)
HTC Android Phone (USB2) : N/A (F:)
ASUS BC-12B1ST (1.4GB, SATA150, BD-R, DVD+-RW, CD-RW, 2MB Cache) : 1GB (D:)

Logical Storage Devices
Secondary (E:) : 2TB (NTFS) @ Intel Raid 1 Volume (2TB, RAID, SCSI-5)
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 60GB (NTFS) @ Crucial M4-CT064M4SSD2 (64GB, SATA600, 2.5", SSD)
Scarlett 2i2 (D:) : 1GB (CDFS) @ ASUS BC-12B1ST (1.4GB, SATA150, BD-R, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASRock Panther Point LPC Controller
LPC Legacy Controller 1 : T0 C3-33
Audio Device : ASRock Panther Point High Definition Audio Controller
Serial Port(s) : 1
Disk Controller : ASRock ICH8R (ICH8) SATA RAID Controller
Disk Controller : ASRock Asmedia 106x SATA Controller
USB Controller 1 : ASRock Panther Point USB xHCI Host Controller
USB Controller 2 : ASRock Panther Point USB Enhanced Host Controller #2
USB Controller 3 : ASRock Panther Point USB Enhanced Host Controller #1
USB Controller 4 : ASRock ASMedia XHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 6.5

[Darryl Ramm]

How does it "refuse to play at all"? What exactly happens?

Plug your monitors into the 2i2 interface outputs.

In Pro Tools make sure the 2i2 is selected as the playback engine. (Setup>Playback Engine).

In Setup>IO go to each page/tab and hit the default button.

Try creating a new sessions. Does everything work OK?


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I have no idea what you are doing with disk mirroring/RAID. Certainly not recommended for Pro Tools audio storage. Several other things makes this a less than ideal Pro Tools computer, including only having integrated graphics. Time to review the systems requirements, and optimization instructions under the "Help us Help You - READ THIS Before Posting!" link on this Web page.

Darryl

[madrona]

What's bad about the RAID/mirroring? I've gone through the computer optimization guide and tried all those steps. What level of graphics card should I look for beyond integrated?

As for not working, PT won't list the 2i2 under input/output selectors at times, and when I am able to select it, it still shows up in italics. It won't record any audio currently from the device.

[Darryl Ramm]

Raid drives are not recommended for session storage, outside some specific RAID products. This is a longer discussion and you can search here for lots of past conversations. You need to start by following the Pro Tools recommended disk, 7200 rpm or faster or flash drive. Look up all the specific specs.

Similarly there are clear specs that recommend an Nvidia graphics GPU, although many folks do OK with ATI adapters. The important point is not to be using Intel embedded graphics.

You don't even seen close to having a system that meets recommended Pro Tools requirements, wether that is relevant to this current problem is anybody's guess.

Darryl