Problems with PT 10 on Windows 7

[mrllnfn]

I ditched my PT 8 and Digi 003 for an Eleven Rack, PreSonus Faderport and PT 10. That was in December and I still can't get it working in a stable fashion. I can, after a long wait, record a track, and then wait as it is "Not Responding" for 5-10 minutes. It is usually preceded by a flash like a flash bulb for photography (if anyone out there remembers that). It is not quite as dramatic and much quicker. After waiting a couple minutes, I can record again and then wait again.

I am not much of a techie so I don't really know what these numbers are, but I have read other threads and know they are important for compatibility.

Lastly, my system worked fine for PT 8.

Insignia 32" monitor
External HD is WD MDL WD5000P032-000
4907A

Computer is HP AMD Vision windows 7
Video card is Rs880 video
ATI display adapter 0x9710
Internal DAC )400mhz)
Bios BR34448.bin
Total available graphics memory 1915mb
Dedicated video memory 256mb
System video memory 0mb
Shared system memory 1659
DRIVER ATI 8.702.0.0

Monitor refresh rate 60 htz

System
AMD Athlon IIX4 630 processor. 2.80
4 Gb Ram
64 bit operating system

[albee1952]

Have a read here: Help us Help You - READ THIS Before Posting! and post a Sandra report. AMD systems are not nearly as well sorted with PT9 and 10.

[mrllnfn]

I'll try to do this, but I don't connect this machine to the internet because it is solely dedicated to PT. I didn't know that about AMD. Thanks.

[albee1952]

You can download Sandra Lite from any machine and move it to your PT computer with a USB pendrive. When you save the report, you will paste it in a simple text file(Windows Notepad) and can use the USB stick to move to your internet machine.

[mikeyman]

the video for doing a Sandra is very helpful

[mrllnfn]

Here is my Sandra

SiSoftware Sandra

ID
Host Name : Studio-HP
Workgroup : WORKGROUP

Computer
Model : HP p6510f 103C_53316J G=D
Serial Number : 4CE02*****
Chassis : HP Desktop
Mainboard : FoxConn 2A92
BIOS : AMI (OEM) 6.03 04/12/2010
Total Memory : 3.74GB DIMM DDR3

Processors
Processor : AMD Athlon(tm) II X4 630 Processor (4C 2.8GHz, 2GHz IMC, 4x 512kB L2)
Socket/Slot : AM2r2/AM3

Chipset
Memory Controller : HP RS780/880 Host Bridge 2x 2GHz (4GHz), Integrated Graphics
Memory Controller : AMD F10 Athlon 64/Opteron/Sempron HT Hub 2x 2GHz (4GHz), 2x 2GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Micron 16JTF25664AZ-1G4F1 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Micron 16JTF25664AZ-1G4F1 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : BBY NS-32L450A11
(1920x1080, 37.5")
Video Adapter : RS880 (40SP SM4.1 500MHz, 256MB 1.33GHz 32-bit, Integrated Graphics)

Graphics Processor

Storage Devices
Seagate ST3750528AS (750.2GB, SATA, 3.5") : 699GB (C:) (D:)
WDC WD5000AAKS-00TMA0 (500.1GB, FireWire/1394/SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (J:)
Generic- SD/MMC (USB2) : N/A (F:)
Generic- Compact Flash (USB2) : N/A (G:)
Generic- SM/xD-Picture (USB2) : N/A (H:)
Generic- MS/MS-Pro (USB2) : N/A (I:)
Generic Flash Disk (8.2GB, USB2) : 8GB (L:)
hp DVD A DH16AAL (1.1GB, RAID, DVD+-RW, CD-RW) : 1GB (E:)

Logical Storage Devices
SYSTEM : 100MB (NTFS)
Songs2010 (J:) : 466GB (NTFS) @ WDC WD5000AAKS-00TMA0 (500.1GB, FireWire/1394/SATA300, 3.5", 7200rpm, 16MB Cache)
Removable Drive (L:) : 8GB (FAT32) @ Generic Flash Disk (8.2GB, USB2)
OS (C:) : 687GB (NTFS) @ Seagate ST3750528AS (750.2GB, SATA, 3.5")
HP_RECOVERY (D:) : 11GB (NTFS) @ Seagate ST3750528AS (750.2GB, SATA, 3.5")
Removable Drive (F:) : N/A @ Generic- SD/MMC (USB2)
Removable Drive (G:) : N/A @ Generic- Compact Flash (USB2)
Removable Drive (H:) : N/A @ Generic- SM/xD-Picture (USB2)
Removable Drive (I:) : N/A @ Generic- MS/MS-Pro (USB2)
Avid Audio Devic (E:) : 1GB (CDFS) @ hp DVD A DH16AAL (1.1GB, RAID, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : HP IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : HP SB700/800 LPC host controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : HP IXP SB600 High Definition Audio Controller
Audio Codec : Realtek Semi 888 High Definition Audio
Disk Controller : HP SB700/800 SATA Controller [Non-RAID5 mode]
USB Controller 1 : HP SB700/800 USB OHCI0 Controller
USB Controller 2 : HP SB700/800 USB OHCI1 Controller
USB Controller 3 : HP SB700/800 USB EHCI Controller
USB Controller 4 : HP SB700/800 USB OHCI0 Controller
USB Controller 5 : HP SB700/800 USB OHCI1 Controller
USB Controller 6 : HP SB700/800 USB EHCI Controller
USB Controller 7 : HP SB700/800 USB OHCI2 Controller
FireWire/1394 Controller 1 : HP VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : ATI SB700 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : Generic Flash Disk (7.6GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : 802.11n Wireless LAN Card

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 4.3

[albee1952]

I see a few problems here.
Memory Controller : HP RS780/880 Host Bridge 2x 2GHz (4GHz), Integrated Graphics integrated graphics is often NOT good for Pro Tools. Installing a modest ATI graphics card and disabling the onboard in BIOS might help here.

Memory Module : Micron 16JTF25664AZ-1G4F1 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Micron 16JTF25664AZ-1G4F1 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) 4GB of RAM is cutting it thin for performance. If you expand, I would double up on this exact same RAM(important to have all matching sticks).

WDC WD5000AAKS-00TMA0 (500.1GB, FireWire/1394/SATA300 FW drives are NOT supported on Windows 7(but USB2 IS supported). Since most desktop machines have room for multiple internal drives, adding a good SATA drive will give the best performance(WD Caviar Black are a good choice there)

FireWire/1394 Controller 1 : HP VIA VT6308 1394 OHCI Controller VIA FW controllers are usually not compatible with audio streaming or Pro Tools. Adding an approved FW card with a TI chipset couldn't hurt.

Wireless Adapter : 802.11n Wireless LAN Card should be disabled when running PT(at least until you achieve good performance, then you can turn it back on and see if it hurts)

[mrllnfn]

Originally Posted by albee1952

I see a few problems here.
Memory Controller : HP RS780/880 Host Bridge 2x 2GHz (4GHz), Integrated Graphics integrated graphics is often NOT good for Pro Tools. Installing a modest ATI graphics card and disabling the onboard in BIOS might help here.

Memory Module : Micron 16JTF25664AZ-1G4F1 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Micron 16JTF25664AZ-1G4F1 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) 4GB of RAM is cutting it thin for performance. If you expand, I would double up on this exact same RAM(important to have all matching sticks).

WDC WD5000AAKS-00TMA0 (500.1GB, FireWire/1394/SATA300 FW drives are NOT supported on Windows 7(but USB2 IS supported). Since most desktop machines have room for multiple internal drives, adding a good SATA drive will give the best performance(WD Caviar Black are a good choice there)

FireWire/1394 Controller 1 : HP VIA VT6308 1394 OHCI Controller VIA FW controllers are usually not compatible with audio streaming or Pro Tools. Adding an approved FW card with a TI chipset couldn't hurt.

Wireless Adapter : 802.11n Wireless LAN Card should be disabled when running PT(at least until you achieve good performance, then you can turn it back on and see if it hurts)

[mrllnfn]

Thanks for taking the time to look at it. I will make those changes and see where it gets me OR I will get a Mac.

[albee1952]

Originally Posted by mrllnfn

Thanks for taking the time to look at it. I will make those changes and see where it gets me OR I will get a Mac.

Getting a Mac is an option, but don't discount building a PC with proven parts. You can achieve equal or better performance for 30-40% less cash If you peruse the LE on Windows section of the DUC and hit the first page of the sticky thread called "i7 Builds...", you'll find a wealth of info. Going Mac is usually easier, but going with proven parts(motherboard/cpu/RAM are critical) can save you enough money to buy a new interface