Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-12-2013, 03:17 PM
degmusic degmusic is offline
Member
 
Join Date: Mar 2006
Posts: 5
Default trying to upgrade to v10

Hello. Last year, I purchased ProTools 9 with a Mbox mini. It was to come with a free upgrade to v10. I went through the registration process and have been successfully using PT9. When I go to my account to try and upgrade to v10, there is no information on my account regarding the purchase of 9 or the free upgrade to v10. The only thing that shows up is an mp3 encoder I purchased four years ago for v7 of Pro Tools.

In trying to solve the problem, I did download v10, but now can't get it registered nor can I open my older v9. Please help! I've become very confused by all the hoops that we need to jump through to get things registered.

Thanks, Shawn Degenhart
Reply With Quote
  #2  
Old 08-12-2013, 08:00 PM
Bruce Paine Bruce Paine is offline
Admin Emeritus
 
Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,862
Default Re: trying to upgrade to v10

Quote:
Originally Posted by degmusic View Post
Hello. Last year, I purchased ProTools 9 with a Mbox mini. It was to come with a free upgrade to v10. I went through the registration process and have been successfully using PT9. When I go to my account to try and upgrade to v10, there is no information on my account regarding the purchase of 9 or the free upgrade to v10. The only thing that shows up is an mp3 encoder I purchased four years ago for v7 of Pro Tools.

In trying to solve the problem, I did download v10, but now can't get it registered nor can I open my older v9. Please help! I've become very confused by all the hoops that we need to jump through to get things registered.

Thanks, Shawn Degenhart
The only hardware registered under your name is this:
Product: Mbox2 ROHS w/8 Purchased: Feb 26, 2009 Registered: Feb 26, 2009
As it says that included Pro Tools LE 8.

The only higher Pro Tools registered under your name is this:
Product: Pro Tools M-Powered 9.0 Purchased: Sep 30, 2011 Registered: Sep 30, 2011

That is registered using your gmail address, so you probably have an Avid account under that email where your downloads would be.

The iLok account you registered for the Pro Tools M-Powered 9 has no other Avid licenses on it but that one.

There is no Pro Tools M-Powered 10, so there was no free upgrade.

Also, none of the Mbox family hardware were ever sold bundled with Pro Tools M-Powered, so either there was a manufacturing mistake, or a dealer mixup, or something else weird.

I could not find any trace of an Mbox mini or any version of Pro Tools 9 besides the Pro Tools MP under your name. So is it possible that you either registered either the hardware or the software under a different name, or never registered it at all?

Do you still have a receipt? That would help us find out more.
__________________
Bruce Paine
System Details
Reply With Quote
  #3  
Old 08-12-2013, 08:33 PM
degmusic degmusic is offline
Member
 
Join Date: Mar 2006
Posts: 5
Default Re: trying to upgrade to v10

Dale, I purchased the Mbox mini & ProTools 9 as a package back in July of 2012. I do have the receipt and will e-mail it to you at your e-mail address.

When I purchased it from Sweetwater, they said it came with a free upgrade to v10.

When I tried logging in with my gmail address, it said there was no such address on file, so not sure why that was happening.

Thanks for your help!
Shawn Degenhart
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I bought mpowered 7.4 with free upgrade to ver 8. HOW DO I UPGRADE cmangeot Pro Tools M-Powered (Win) 4 02-21-2020 04:18 PM
Pro Tools 10 Student Version- To upgrade, or not to upgrade? KFPCalvin Windows 4 04-12-2012 08:37 AM
Upgrade to Pro Tools 8 (with upgrade dvd) asking for Auth code? (HELP) Mista808 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 02-12-2010 01:40 PM
Upgrade question - can I use mbox2 micro upgrade on 002 system? spreston 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 2 05-22-2009 11:22 AM
Upgrade link 'Sorry, no product found.' How can I upgrade?? dim 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 03-15-2008 12:44 AM


All times are GMT -7. The time now is 07:35 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com