Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-11-2017, 09:17 AM
Horns-Up's Avatar
Horns-Up Horns-Up is offline
Member
 
Join Date: Mar 2016
Location: Toronto, Canada
Posts: 21
Default Subscription Confusion :(

Hey guys...maybe someone can explain in plain english this to me...

About a year ago I have purchased Eleven Rack from local reseller. At the time of purchase I was debating between perpetual license and subscription model. Since I already use subscription for some other software and really like it, I have decided to go with subscription model after Avid rep told me that it will cost me $99USD to renew it every year.
Now, after a year of happily learning and using PT, my subscription is about to expire and I have a big "issue".
On the Avid website here: http://www.avid.com/pt-upgrades-and-...alUser=&store= it clearly states that if "I OWN Pro Tools 12 with an active Annual Upgrade Plan that's about to expire" it will cost me $99 to renew.
BUT
When I go to my account and try to renew it, it shows $299.

I opened a case with Avid support and got some reply but it is not clear at all.
Can someone try to explain this to me?

I'm not making money using PT, it's just my hobby and $299 a year is just a bit too much and $99 a year is not that bad to keep my software current.

Have a good one,
Chris.
__________________
Chris M.
Horns-Up

- Mac Pro (Mid 2010) - OSX 10.13
- Pro Tools 2018.4
- Apogee Ensemble - Firewire
- Eleven Rack
Reply With Quote
  #2  
Old 01-11-2017, 10:02 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,307
Default Re: Subscription Confusion :(

Hey Chris - Sorry for the confusion here. The Annual Subscription is $299, renewing an Upgrade Plan is $99. (How To Buy lists the options available.) If you have a subscription then you don't own a perpetual license which is what the page you linked to is referencing. I see you have a support case in progress so will reply to that.
__________________
Reply With Quote
  #3  
Old 01-11-2017, 10:13 AM
Horns-Up's Avatar
Horns-Up Horns-Up is offline
Member
 
Join Date: Mar 2016
Location: Toronto, Canada
Posts: 21
Default Re: Subscription Confusion :(

Does it mean that if I do not renew my subscription I will not be able to use PT at all?
__________________
Chris M.
Horns-Up

- Mac Pro (Mid 2010) - OSX 10.13
- Pro Tools 2018.4
- Apogee Ensemble - Firewire
- Eleven Rack
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Subscription Hatim Pro Tools 12 8 09-19-2016 11:30 AM
Subscription for PT 11??? dcbelle Pro Tools 11 2 09-30-2015 11:13 AM
HD subscription ???? RamblerSound Licensing & Accounts 6 07-10-2015 12:15 PM
PT 12-HD Subscription? philip888 Pro Tools 12 1 07-01-2015 08:27 PM


All times are GMT -7. The time now is 09:28 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com