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#1
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Is there an e-mail for us to contact the support center??
I can't find it anywhere...
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#2
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Re: Is there an e-mail for us to contact the support center??
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#3
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Re: Is there an e-mail for us to contact the support center??
What ??
Do we have to pay in order to get support...?? ...even though it might be a software fault ?? |
#4
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Re: Is there an e-mail for us to contact the support center??
Yup, your best chance is to state your case here and see if any of the forum members help or support chime in, rubbish isn't it?
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iMac i5 2.8GHz, Macbook Pro 2.4GHz, Pro Tools 10/11, MOTU 828mk2, Presonus Digimax FS, Presonus Firestudio Project, TC Konnekt 24D --- iCON Photography |
#5
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Re: Is there an e-mail for us to contact the support center??
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I've been a happy PT user for about ten years now, and never really resonated with the usual Digidesign/AVID bash. But I'm quite disappointed with this. Gosh... I respect other people's perspectives, but I don't think this will work for me for very long. For the first time I'm considering other options. As time goes by, it seems to me that some companies are not meant to get too big - they either explode or silently desintegrate. |
#6
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Re: Is there an e-mail for us to contact the support center??
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The reason why they charge for support is because so many people ask the same questions over and over again. Imagine sitting at a desk job where all you do is answer the same question 100 times a day when the information is readily available online. The support guys gotta get paid too...
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D a n t h e I n c r e d i b l e S o u n d M a n "Svetlana" v1 - 4.2GHz i7, 16GB RAM, OSX 10.7.4 Liquid Saffire 56 - PT10.2 - BFD2, VCC, Duende Native, Play 3.0 _C U R R E N T-D V E R B-S C O R E:515 |
#7
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Re: Is there an e-mail for us to contact the support center??
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If I buy a product for hundreds or thousands of dollars I expect real support by real human beings at least for few months not some kind of pseudo service online. It seems to be the way many of these companies are going these days. Charging more and more and offering no real service to the customers who are keeping them afloat. I have no pity for them , if they dont want to sit their answering the same questions all day then they can go get some other job. And if these companies dont want to help their customers then they wont have them for very long. |
#8
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Re: Is there an e-mail for us to contact the support center??
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Now read my quote from an other post and maybe you'll understand why it's not cost effective and thus this way. It's very rare that a company that relies purely on sales, without any monthly income, will have a free tech support. Not only is this due to having a huge line up of product that Avid offers, but also because most of the time, it's user related with third parties hardware, software, drivers, plugins and what not. This is not a simple matter of, oh my cell phone isn't working, or my internet failed, my phone line crackles... All of those are one product without third parties involved. This is not only a software also, you got the gear, which now is not always from avid, and you got the computer which is certainly not from avid and thus may and is often the reason why the software or hardware is not functioning correctly. Now try to imagine the cost of the tech support team that has to spend hours with clients to come up with the result that the consumer was too wasted/dumb/illiterate or what ever reasons someone might have to not check the systems specs, the compatibility charts, not reading the faqs/manual/quick start guide etc etc etc etc and going with the recommended and approved (Ie tested by avid or at least knowledgeable people that have tested it and has been confirmed by others) hardware/computer for Pro tools. Quote:
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#9
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Re: Is there an e-mail for us to contact the support center??
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Theres no excuses. You wanna sell me the goods you provide the service end of story. Otherwise seeya my money walks. |
#10
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Re: Is there an e-mail for us to contact the support center??
NO but you have something that you have to get in your heads. Avid is a business. It's there to make money. Right now it's not, it's actually losing money, read the link I gave you. At the end of 2010 (dec) avid was at -36 millions of net income. And as any business that is run as it should be, it's doing what it has to do so it stays afloat, and this means in parts, no free tech support as in this case it's really not cost effective for them to do so.
Maybe you don't get this because well you're not a business owner and you don't have much experience in corporate life, maybe you do get it, but you don't care because the me myself and I is stronger than your business sense. But that wont change the facts. Avid does not provide free tech and I sure wish they don't, until they have the means to do so. And right now, they don't. I prefer they keep placing money into R&D and let people use their common sense, take the steps they need to take as the bright people they are. Finding the solutions within the documentations, the web, this forum. And then as a last result if nothing can be found, well they can use their ASC, if it's not expired from the time they bought their product. If it is, well that's like any other thing on the market that a warranty expires, cars, cells phones, tv, computers and what not, if the warranty is gone pay for it. |
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