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  #1  
Old 06-22-2019, 11:03 AM
polycorn polycorn is offline
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Default License has expired in the future

Hey guys 'n gals,

I have an PT ultimate subscription that should renew in December. Automatically as far as I know.

My account shows me this weird message though:

"Your Software Updates + Support Plan expired on Dec 02, 2019"

See also the attached image.

Is it just me or does this look like time travelling?
Do some of you have a similar thing?

Thanks! Poly
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  #2  
Old 06-22-2019, 01:25 PM
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LightWing LightWing is offline
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Default Re: License has expired in the futre

Contact Avid on that one. Even THEY can't do a Time Warp (Again). :)
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  #3  
Old 06-22-2019, 05:08 PM
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Default Re: License has expired in the futre

Looks like there was a series of billing errors (multiple failed attempts) back in Dec 2018, so I started a support case for you to get more info and get this resolved.
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Old 06-23-2019, 03:09 AM
polycorn polycorn is offline
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Default Re: License has expired in the future

Thanks Jeffro, there was something wrong in 2018: my Wallet was stolen so my creditcard was replaced. But all is taken care of on that front so this is just a weird remainder of that event.

Do I need to do something, supply details or something?

Cheers, Poly (Harmen)
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  #5  
Old 06-26-2019, 09:52 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: License has expired in the future

Quote:
Originally Posted by polycorn View Post
Thanks Jeffro, there was something wrong in 2018: my Wallet was stolen so my creditcard was replaced. But all is taken care of on that front so this is just a weird remainder of that event.

Do I need to do something, supply details or something?

Cheers, Poly (Harmen)
Coordinated this with the Web Store team. They'll be in contact through Email via Support Case soon.

Sorry for the inconvenience,
Tope
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  #6  
Old 06-26-2019, 09:59 AM
polycorn polycorn is offline
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Default Re: License has expired in the future

Thanks Tope, it hurts but a couple of HDX cards will probably make the pain go away, I’ll Pm you my address


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