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Old 10-11-2016, 02:42 AM
gclyde gclyde is offline
Join Date: Oct 2016
Location: Scotland
Posts: 1
Default Urgent - Please help? Perpetual License

Good Afternoon!

I'm wondering if someone could help? Our institution recently purchased six additional licenses / iLoks for Pro Tools... I have activated the products and they are showing up in my account as 'Pro Tools Perpetual' rather than our already active 'Pro Tools with Upgrade and Support Plan' bundles.. ?

Have I done something wrong?

Thank you for your time.
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Old 10-11-2016, 02:52 AM
Stig Eliassen's Avatar
Stig Eliassen Stig Eliassen is offline
Join Date: Jan 2005
Location: Norway @ Studio Varmt & Trangt
Posts: 7,455
Default Re: Urgent - Please help? Perpetual License

I can't check your account, but have sent a message to Avid.
Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5
Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
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Old 10-11-2016, 08:51 AM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
Join Date: Oct 2005
Location: Spokane, WA
Posts: 5,028
Default Re: Urgent - Please help? Perpetual License

Nothing wrong here. With the release of 12.6, the iLok licenses were changed. If your old license is on an active upgrade plan but you still haven't received the new license to replace it, create a support case for Avid to resolve this for you.
James Cadwallader

Hackintosh - Gigabyte Z77X-UP5TH, Intel Core i7-3770K, 32GB 1600Mhz DDR3, 2x SATA 6Gb/s 240GB SSD, 3x SATA 6Gb/s 1TB HDD, 1x Glyph 2TB USB3 HDD, Sierra 10.12.6.

Pro Tools HD 2018.12, Focusrite Red 8Pre, Mbox 3 (Mac)
Pro Tools 11.3.2, Mbox2 (Win 7)

Presonus Faderport, Pro Tools | Control
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