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Old 10-11-2016, 02:42 AM
gclyde gclyde is offline
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Join Date: Oct 2016
Location: Scotland
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Default Urgent - Please help? Perpetual License

Good Afternoon!

I'm wondering if someone could help? Our institution recently purchased six additional licenses / iLoks for Pro Tools... I have activated the products and they are showing up in my account as 'Pro Tools Perpetual' rather than our already active 'Pro Tools with Upgrade and Support Plan' bundles.. ?

Have I done something wrong?

Thank you for your time.
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Old 10-11-2016, 02:52 AM
Stig Eliassen's Avatar
Stig Eliassen Stig Eliassen is offline
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Default Re: Urgent - Please help? Perpetual License

I can't check your account, but have sent a message to Avid.
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Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
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Old 10-11-2016, 08:51 AM
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Top Jimmy Top Jimmy is offline
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Default Re: Urgent - Please help? Perpetual License

Nothing wrong here. With the release of 12.6, the iLok licenses were changed. If your old license is on an active upgrade plan but you still haven't received the new license to replace it, create a support case for Avid to resolve this for you.
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