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Old 12-13-2016, 11:33 AM
paulywalnuts23 paulywalnuts23 is offline
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Default Power Supply Replacement for New Unit

So just wanted to see what people felt was the best method in getting a new Power Supply for a Brand new Artist Mix.

Just bought 2 Artist Mixes and one of the two power supplies that came with the units doesn't work out of the box. That Power Supply will not power up either unit. I have confirmed that both surfaces work with the Power Supply that does work.

I have a case submitted with Avid, and have called my reseller and they are working on it as well. I just wanted to see if anyone else has went through this and how it was handled.

I was able to online chat with a representative in the webstore and they said I should be contacted within the day. Is that what others have experienced as far as a response time from Avid Support?

Thanks in advance on any info you can provide.
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Old 06-07-2018, 02:41 PM
chrismeraz chrismeraz is offline
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Default Re: Power Supply Replacement for New Unit

I'm having trouble with mine as well. Unfortunately it's out of warranty. Did you end up getting a replacement for free? These little things are expensive...
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Old 06-12-2018, 08:38 AM
Luna Moon Luna Moon is offline
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Default Re: Power Supply Replacement for New Unit

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Originally Posted by chrismeraz View Post
I'm having trouble with mine as well. Unfortunately it's out of warranty. Did you end up getting a replacement for free? These little things are expensive...
If it doesn't work "out of the box" it should be replaced for free, no? I mean options should be either money back or a working product.

Did you receive a solution, paulywalnuts23?

Never happened to me, so cannot help you with experience.
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Old 06-12-2018, 09:49 AM
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Southsidemusic Southsidemusic is online now
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Default Re: Power Supply Replacement for New Unit

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Originally Posted by Luna Moon View Post
If it doesn't work "out of the box" it should be replaced for free, no? I mean options should be either money back or a working product.
Agree if under warranty. Otherwise you will have to pay to play as with all other electronics. There are a set time for warranties and I expect all companies follow those guidelines. If it breaks after a year it is out of warranty and the owner has to pay for replacements.
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