Driver problem when installing PT7?

[bcu11]

I tried to install the version 7 update this morning, and not only can I not get it to run, I can't get 6.9 to reinstall properly either.

I uninstalled 6.9 first, including device drivers. When I ran the 7 setup program, right after the dialog asking me if I want to continue despite the install having not passed LOGO testing, I get this error message:

"The Digi 002 driver installer could not find the driver information. Please make sure the path to the .INF file is correct. "

The installation then appears to finish. But when I start Pro Tools I get the following error message:

"Pro Tools has detected a driver install error. Pro Tools will continue to launch but may be slow to begin recording."

...only I never get to record anything. Instead, after one plug-in check I get the standard error message for when if my 002 rack is not turned on "Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on." -- even though naturally my 002 rack is on, and plugged in just the same as it was for 6.9.

The worst thing is, I can't reinstall 6.9, because that seems to suffer a similar problem. Before I tried to install 7, Pro Tools worked perfectly. How could one or more drivers have been 'mislaid' by the PT 7 installation? Any help at all with this is much appreciated, even if it's a simple problem I just don't have the know-how to solve (I hope so).

Here's my system:


Processor
Model : AMD Athlon(tm) XP 2200+
Speed : 1.80GHz
Model Number : 2200 (estimated)
Performance Rating : PR2610 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 64kB Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 256kB ECC Synchronous, Write-Back, 16-way set, 64 byte line size

Mainboard
Bus(es) : ISA AGP PCI USB FireWire/1394 i2c/SMBus
MP Support : No
MP APIC : No
System BIOS : Phoenix Technologies, LTD 6.00 PG
System : VIA Technologies, Inc. VT8367-8233
Mainboard : VT8367-8233
Total Memory : 512MB DDR-SDRAM

Chipset 1
Model : Elitegroup Computer Sys VT8366/A,VT8367 Apollo KT266/A,KT333 CPU to PCI Bridge
Front Side Bus Speed : 2x 133MHz (266MHz data rate)
Total Memory : 512MB DDR-SDRAM
Memory Bus Speed : 2x 166MHz (332MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce4 Ti 4800 SE

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : Maxtor 6Y060L0 (57GB)
Hard Disk : SAMSUNG SP0812N (75GB)
CD-ROM/DVD : DVD-16X OEM316B (CD 48X Rd) (DVD 6X Rd)
CD-ROM/DVD : PIONEER DVD-RW DVR-105 (CD 47X Rd, 31X Wr) (DVD 6X Rd, 4X Wr)

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Audio drive (C:) : 57GB (56GB, 98% Free Space) (NTFS)
P&p bbc series (D:) : 4.1GB (CDFS)
CD-ROM/DVD (E:) : N/A
Hard Disk (F:) : 75GB (27GB, 36% Free Space) (NTFS)

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device

MultiMedia Device(s)
Device : Standard Game Port
Device : CMI8738/C3DX PCI Audio Device

Printers and Faxes
Model : Microsoft Office Document Image Writer
Model : Auto Epson Stylus COLOR 660 ESC/P 2 on DEFAULT

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Adapter : Realtek RTL8139 Family PCI Fast Ethernet NIC

Performance Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[mkfear007]

Here may be your answer- a lot of people are having the exact same problem. I was as of tonight. I read HERE that there were problems with power cables on some of the digi002 racks. The solution was to unscrew the top plate from the digi 02 rack, and observe that there are several cable ribbons secured to various places on the printed circuit boards inside. Most of them are glued at the point where they connect to the boards to keep them from being removed.
The ones that are NOT glued, should be (CAREFULLY!) pulled off and re-seated. This cuts through the oxidation that may have been built up, and BOOM!!!!!!!
You're up and running.

I had these errors also:

"Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on"


"Pro Tools has detected a driver install error. Pro Tools will continue to launch but may be slow to begin recording."


I unseated the NON-glued cables and re-seated them. PROBLEM SOLVED!! Thanks to all in the DUC, you guys are a credit and an asset to me and to us all.