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  #1  
Old 03-20-2017, 08:46 PM
timothyc timothyc is offline
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Default Pro tools 12 my products download BROKEN!?

Im trying to download pro tools 12.5.2 (Mac) from "my products"

The disk image is not recognized when the download is finished.

I've tried on 3 separate internet connections

What am I doing wrong. Seems like a host problem or broken link.
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  #2  
Old 03-20-2017, 08:49 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Pro tools 12 my products download BROKEN!?

Hi

Escalated this as we have another member report this same thing a few hours ago.

Hang tight and Avid will contact you as soon as possible.
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  #3  
Old 03-20-2017, 08:58 PM
timothyc timothyc is offline
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Default Re: Pro tools 12 my products download BROKEN!?

Thanks you
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Old 03-20-2017, 09:02 PM
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jeffro jeffro is offline
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Default Re: Pro tools 12 my products download BROKEN!?

Welcome to the community.

We swapped out one of the 12.5.2 Mac installers a bit earlier this evening which was included with a Pro Tools Academic product. Can you please reply with the name of the file that's failing?
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  #5  
Old 03-20-2017, 09:13 PM
timothyc timothyc is offline
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Default Re: Pro tools 12 my products download BROKEN!?

It is the pro tools 12 ug no charge file
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  #6  
Old 03-20-2017, 09:19 PM
timothyc timothyc is offline
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Default Re: Pro tools 12 my products download BROKEN!?

Pro tools 12.5.2 file Mac
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  #7  
Old 03-20-2017, 09:20 PM
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jeffro jeffro is offline
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Default Re: Pro tools 12 my products download BROKEN!?

Sorry if I wasn't more clear... need the full/specific name of the file you downloaded. Copy/paste (if possible) is best. Thanks.
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  #8  
Old 03-20-2017, 09:25 PM
timothyc timothyc is offline
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Default Re: Pro tools 12 my products download BROKEN!?

Sorry I'm on mobile right now.

Let me know if you need more info than that
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  #9  
Old 03-20-2017, 09:28 PM
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Default Re: Pro tools 12 my products download BROKEN!?

Ah yes, understood! The problem reported earlier was with Pro_Tools_12_5_2_Mac_91790.dmg so we replaced that file.
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  #10  
Old 03-20-2017, 09:29 PM
timothyc timothyc is offline
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Default Re: Pro tools 12 my products download BROKEN!?

Ah hopefully it is fixed now. Will give it a try later and let you all know. Thanks
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