"You are trying to run a newer version of Pro Tools than allowed" error launching PT

[DJKeys]

I just installed 12.8, and when I run it, I get an error that says "You are trying to run a newer version of Pro Tools than allowed by your license"

I have never had this problem, and 12 is on my iLok, 12.8 is in my account. I have successfully run all versions of 12 so far.

I ran Application manager and get the same result. My account is active until December of 2017.

Any ideas welcomed-

-dj

[john1192]

Originally Posted by DJKeys

I just installed 12.8, and when I run it, I get an error that says "You are trying to run a newer version of Pro Tools than allowed by your license"

I have never had this problem, and 12 is on my iLok, 12.8 is in my account. I have successfully run all versions of 12 so far.

I ran Application manager and get the same result. My account is active until December of 2017.

Any ideas welcomed-

-dj

have you updated your iLok Manager Software !!!

[Southsidemusic]

Make sure you sync your ilok aswell after updating the ILM. Use the sync repair fucntion and see if that does it.

[Panacci]

Maybe you need to refresh your liscences in the iLok manager

[DJKeys]

Thanks for the input-

I ran ILM from my Mac and everything was there. I logged in, and it showed all my licenses. I then ran Pro Tools and it loaded properly.

Never sure of the sequence of events to get each new version running.

Thanks again-

-dj

[FritsFlits]

Can't create a case. Eveytime errors when I send the form. This is getting annoying.

Edit: Finally managed to create a case and within 30 minutes I got a working license. Pro Tools 12.8 is now working!

[jeffro]

Originally Posted by FritsFlits

My iLok Manager says 'release limit on or before 01-04-17', but why? My subscription is valid 'till 01-04-18 and the HD Plan license shows that correctly.

I tried to deactive the license, synchronize the iLok, remove and reinstall the latest iLok Manager. I can't run Pro Tools 12.8.

Originally Posted by FritsFlits

Can't create a case. Eveytime errors when I send the form. This is getting annoying.

I see that Arianne replied to your support case about 15min ago, so please check your email for a case notice. (You can also sign into my.avid.com and go to Access The Support Center > Cases to check your support cases.)

[samplaire]

HI,
I have all the symptoms mentioned here. Followed the ilok uninstall/install procedure shown at the beginning of the thread, the 'release limit' is also 01/04/2017 though my license is valid till 31st of march 2018. I started a support case some minutes ago.
27

[reichman]

Just started a support case. Uninstall/reinstall didn't work.

With all due respect to hard-working Jeffro, everyone who purchased PT11 and then switched to subscription has a perpetual license that expired in January or at the end of March. This bug will affect thousands.

But even so, fix mine first!

(minutes after I posted this, Avid called me and fixed the issue. Pretty impressive speed! all good now. 12.8 here I come...)

[foreststone]

Hello,

I'm also receiving this error after trying to upgrade to 12.8. My rate limit in iLok manager states versions released on or before 3/31/17. yet my annual upgrade plan does not expire until 3/31/18.

I tried opening a support case via phone but was informed that I had to buy a single support case in order to talk to a human being. Instead I tried filing a case via the web form and received this case number 03242229.

@jeffro is this something you can help me with?

Oh and yes I'm using the latest version of iLok license manager, 3.1.7.899

Best,