cannot activate PT 12.7

[bobpepek]

I too am having the same issue, AVID please assist!

[DigiTechSupt]

Originally Posted by bobpepek

I too am having the same issue, AVID please assist!

Hi bobpepek,
Seems that you have purchased an Annual Tech Support Plan. You will need the Annual Upgrade to be able to have the license for the 12.7. You can click here to start a chat session with our web store reps and guide you better.
Thank you,
TD

[Lucrative]

Originally Posted by mark.weldon

Hi,

I just downloaded and installed PT 12.7 via my Avid application manager. 12 .5 was running just fine.

I launch the 12.7 version.

It then states select license to activate, which I thought was strange.

It says: You don't have any licenses your account or none of the licenses there have activations available and you do not have any pending deliveries for the licenses you need to authorize the software."

I log into ILOK manager and it shows Pro Tools 2016 deposited on 4/23/15, license never expires, I've paid for all Avid licenses, but the plan in my iLok account shows expired. I'm in the middle of MIXES! Help please.

Thanks

I am also having this problem. I have been super busy and paying for it for the last two or three months and have not been able to open Pro Tools 12.7. I end up using other applications to mix. Please help.

[jeffro]

Originally Posted by Lucrative

I am also having this problem. I have been super busy and paying for it for the last two or three months and have not been able to open Pro Tools 12.7. I end up using other applications to mix. Please help.

Welcome to the community. Deposited replacement license and responded via case while your other case is in progress. This should get you up and running now and a webstore rep should follow up next week. Thanks.