Artist Mix: Pan knob not functional

[Michael Carnes]

Hi,
As a developer, I'm normally answering questions. But now it's my turn to ask one. I've had an Artist Mix for a couple of years. It's here only for testing my own plugins, and has hardly any use outside of that. It's functioned without any problems until just recently. BTW, I'm now on Econ 3.4 with up-to-date firmware.

The panner on the leftmost channel appears not to work. If I nudge my channels right or left, the pan is appropriately controlled, but that one knob seems not to work. I can push in the knob to reset a pan position, but turning the knob has no effect.

There's a hardware test mode available by holding a set of buttons while powering up. When I enter that mode, the encoder for that knob works fine. I see no problems anywhere on the unit. So it appears that either the knob's commands aren't making it to the network or they're somehow being ignored. All in all, it's kind of a peculiar way for a problem to manifest itself.

Anybody seen anything like this?

[Cryos]

I had a weird issue after upgrading to 3.4 eucon. ..all my units were already at the latest firmware version already but after the update all my pan knobs weren't woring properly ..I had rebooted and all. Finally gave up...shut the computer and inits off over night and upon reboot the following day everything worked fine... no rhyme or reason to my issue... but maybe a complete shut down over night is due.

Cheers

[Michael Carnes]

Originally Posted by Cryos

but maybe a complete shut down over night is due.

Thanks Cory. I always shut down overnight and I'm afraid things were no better this morning. I may glare at it angrily for a while. There must be a hard reset of the device, but I can't find any documentation for it.

[hanksinclair]

Originally Posted by Exponential Audio

There's a hardware test mode available by holding a set of buttons while powering up.

I also just recently have problems with (only one) of the Pan Knobs. How can I get into the hardware test mode to check the encoders?

[Michael Carnes]

Originally Posted by hanksinclair

I also just recently have problems with (only one) of the Pan Knobs. How can I get into the hardware test mode to check the encoders?

Power off. Hold down both Bank Keys on the right as well as the right Nudge button. Power up while you're doing that.

[hanksinclair]

The encoder of the knob is ok (hardware test). And meanwhile it is also working fine under Logic X again. Don't know what really happened, must be a software bug, I think.

P.S. I'm still on EC 3.3.2!

[Michael Carnes]

Originally Posted by hanksinclair

P.S. I'm still on EC 3.3.2!

That's where I began to experience it. I'd love to be able to reload the firmware, just in case that's it. But there's no published way to do that.

[Kyle Splittgerber]

Originally Posted by Exponential Audio

That's where I began to experience it. I'd love to be able to reload the firmware, just in case that's it. But there's no published way to do that.

Here you go:
http://avid.force.com/pkb/articles/H...e-in-EuControl

[Raphie]

I don't know if this ever got solved, but my topknob 1 on each unit is very jittery when turning left or right, the hardware test is fine, it seems like a software problem, as more people clearly have this on encoder 1 and I have it on encoder 1 on both units.

[Raphie]

even more so, it seems to work less jittery turning it half tempo, it also needs 4 turns to go from 0-128 where knob 2-8 on both units need 2 turns
turning to fast makes the knob jump back in values, again something that knob 2-8 on both units don't do.

To me it feels more like a software resolution / flooding / jitter issue on knob 1 as it is consistent, has always been the same since unboxing and happens on both units. and there are more people calling this knob one issue out.

It would be great if someone at Avid could validate this under Windows 10 x64. It still happens with EUcontrol 3.7 under Cubase 9.0.3
it would be great if this could be fixed in the next update. Never used the top knobs that much, but now diving deeper into the unit it becomes an annoyance.