Video Engine error - processes for fix

[bifbangpow]

Since no one else has figured this out I'm going to mention my process here in trying to fix it.
I should first mention that my video engine is enabled in PT. And I'm trying to play a quicktime video file. (.mov) in pro tools. However I get the error that many of you are getting "A video error has occured. ... something about checking the video error logs for further info"

I noticed that on the new compatibility page for PT12 it mentions compatibility issues with Windows 10. So I took a couple days and wiped windows 10 from my pc, reinstalled windows 7, and then reinstalled PT 12.5 and all my plugins. I had hoped this would fix the video engine bug. It did not.

So anyone have any other suggestions?

*I'm thinking of going back to PT11. My computer was bought for that upgrade, so perhaps theres an unmentioned compatibility issue with 12.5.

More ideas?

[Wizzoboy]

You should have no problems running PT12.5 under Win10. I take it that you have Quicktime installed on your PC, and downloaded the Avid codec pack from your account?

[bifbangpow]

PT 12.5 ran with Windows 10 but the video engine did not.

And like I said, it's not working with PT 7 either. So ultimately I've discovered that was not the problem.

I'm hoping someone can help me get the video engine to work again.