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#1
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Registered wrong Ilok ID on Avid
So I bought pro tools 12 and downloaded/registered the software on my avid account. When it asked for myILOK ID I entered the email address of my ILOK and it is not showing up in the ILOK device manager, Ive tried everything and really need some help...
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#2
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No licenses on ilok 2
Today, I downloaded and registered PT12 on my Avid account.
However when opening the ILOK device manager it says I have no licences as this is new. When viewing my product on the avid website it shows the purchased product appearing ACTIVE with the Ilok ID being blank and my email address i registered it to. I don't know what to do.. Can someone please help Joshua |
#3
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Re: Registered wrong Ilok ID on Avid
Ilok uses a specific User ID, not an e-mail address. Unless you used your e-mail address as your user id?
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#4
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Re: Registered wrong Ilok ID on Avid
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When I open the Ilok Device manager, no licenses are there....is there any way to find the license code and enter it manually? or any alternatives... Thanks mate |
#5
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Re: Registered wrong Ilok ID on Avid
I think you're going have to contact Customer Support, hopefully they can sort this out for you.
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OSX 10.11.5, PT 12.5, iConnectAudio4+, Axe FX 2 XL+, Music Man Majesty |
#6
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Re: Registered wrong Ilok ID on Avid
Have you installed ilok License Manager?
Are you able to log in to your ilok License Manager? The name in the blue box (upper left) in the online License Manager is the ilok ID Avid is asking for.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#7
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Re: Registered wrong Ilok ID on Avid
Welcome to the community!
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If you need additional assistance, please sign into your Avid account, click Access the Support Center > Equipment > Create A Case for your Pro Tools product.
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• linkedin •
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#8
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Re: Registered wrong Ilok ID on Avid
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Thanks very much for all your help! :) |
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