Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-29-2019, 08:51 PM
stewart@3p stewart@3p is offline
Member
 
Join Date: Feb 2018
Location: Brisbane
Posts: 9
Default Renewing Annual Subscription

Hi there

I have just renewed my pro tools ultimate annual subscription and in my Avid account it now says that my licence will expire in feb 2020.
However when I check my Ilok account I still see the old licence that expires in feb 2019.
Reply With Quote
  #2  
Old 01-29-2019, 09:29 PM
jjnssn jjnssn is online now
Member
 
Join Date: May 2011
Location: Minneapolis
Posts: 506
Default Re: Renewing Annual Subscription

Quote:
Originally Posted by stewart@3p View Post
Hi there



I have just renewed my pro tools ultimate annual subscription and in my Avid account it now says that my licence will expire in feb 2020.

However when I check my Ilok account I still see the old licence that expires in feb 2019.

This is typically what has happened with my renewals as well. I have not lost coverage. However it doesn’t make sense other than there is a lag in the system that synchronizes the two. I start a ticket with customer support regardless. They typically have issued a temporary license. Jeffro has been helpful also and he may step in and assist.



Sent from my iPhone using Tapatalk Pro
__________________
____________________________________________

W10 Pro / X99 / E5-1650v3 / 64GB ECC / nVidia P1000 / ASUS TB3 AIC
PT HDX1 / OMNI / HD IO 16x16 / 11R / Kontakt Kontrol S49 / Artist Transport and Mix / UAD OCTO Satellite, Apollo Twin MKII &, x8P Thunderbolt

[Late 2013 10.14 MacBook Pro]
Reply With Quote
  #3  
Old 01-29-2019, 11:58 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,981
Default Re: Renewing Annual Subscription

Quote:
Originally Posted by stewart@3p View Post
Hi there

I have just renewed my pro tools ultimate annual subscription and in my Avid account it now says that my licence will expire in feb 2020.
However when I check my Ilok account I still see the old licence that expires in feb 2019.
Couldn't find your product based on your community email, but it's normal for a subscription license to only reflect the upcoming month/day. If the Update Plan is active then the license gets updated for another year just prior to that date. So you should see your license refreshed next month. Any trouble with that please contact support (start a case through my.avid.com or if more urgent then call using your System ID).
Reply With Quote
  #4  
Old 01-31-2019, 10:08 PM
stewart@3p stewart@3p is offline
Member
 
Join Date: Feb 2018
Location: Brisbane
Posts: 9
Default Re: Renewing Annual Subscription

Ahh Great.

Thanks for your help Jeffro

Stewart
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Contemplating renewing my PT 12 subscription...but Chingy Pro Tools 12 9 11-18-2017 11:43 AM
ilok license issue despite renewing annual subscription MartinT Licensing & Accounts 7 07-11-2017 11:57 AM
PT12 Subscription not renewing riaanpretorius Pro Tools 12 2 02-28-2017 09:11 AM
Subscription not renewing, already paid grommdabom Licensing & Accounts 1 11-15-2016 12:03 PM
renewing my subscription price q. madselhoff Pro Tools 12 4 02-11-2016 08:39 AM


All times are GMT -7. The time now is 02:20 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com