License problem. Never had before..

[alecan81]

First of all sorry about my language because English is not my mother tongue.

I worked with pt 10,11,12.5 without trouble at my Macbook. My operation system is Mac OS Sierra 10.12.5.

I upgraded my Mac to Sierra from mavericks and pro tools 10 and 12 was installed on the system. When i upgraded pro tools 10 is gone and I was working on 12. But I had some bugs then I decided to format my disk and clean install everything. I did that. Then I installed pt 12.5 and I get ilok license error. Tried so much thing (reinstalling last update of ilok vs) but can't over it. But I have license. I've ben using same version of pro tools about 3-4 months. So what's the deal, you think? Sierra is the problem?

[dr_daw]

What specifically is the ilok error?


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[alecan81]

Originally Posted by dr_daw

What specifically is the ilok error?


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ilok says I don't have license for pro tools. I guess after 12.6, avid changed license type I don't know whats going on. I have education license
and it includes pt12. Some people sayin you have to upgrade your account or something. I don't get either. Then I saw this on avid.

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"Note that there are new licenses required for Pro Tools 12.6 and higher. Please check your iLok account for newly deposited licenses (starting in mid-Sep 2016) before installing Pro Tools. If you do not see your new licenses please contact Avid CS using the "Access The Support Center" link in your Avid account or the "Contact Support" link on the Contact Audio & Music Support page."
---

But somehow I can't access the support center. My account says
"You do not have access to the Support Center"

There is a button says
"Request access to Support Center (Portal)"

When I clicked that it asking "SYSTEM ID"
I don't have this. I looked everything, searched on the net found solutions but did not worked to me. There is no system id in my products and subscriptions page.

Whats my problem I don't know. Im confused.

[alecan81]

I'm having the same issiue, what should I do? Can you help?

[DigiTechSupt]

Originally Posted by alecan81

I'm having the same issiue, what should I do? Can you help?

One of our Licensing reps already sent you an Email through a support case. Please check your Email.

Thank you,
TD

[alecan81]

Originally Posted by DigiTechSupt

One of our Licensing reps already sent you an Email through a support case. Please check your Email.

Thank you,
TD

I did not receive any mail except from Marianna but it's about different situation.

[alecan81]

Originally Posted by DigiTechSupt

One of our Licensing reps already sent you an Email through a support case. Please check your Email.

Thank you,
TD

Please help. Im waitin for 2 days to solve this problem. Projects are waiting and they have a deadline.

[jeffro]

Originally Posted by alecan81

I did not receive any mail except from Marianna but it's about different situation.

Looks like there are 2 different email addresses referenced in the case so that might explain the communication issue. I notified the rep to look into this.

Originally Posted by alecan81

Please help. Im waitin for 2 days to solve this problem. Projects are waiting and they have a deadline.

Your date of purchase entitles you to versions up through 12.4, so please install that version (available from my.avid.com/products) for use with your Pro Tools with Upgrade and Support Plan 2015 iLok license bundle.

[alanm]

Originally Posted by jeffro

Looks like there are 2 different email addresses referenced in the case so that might explain the communication issue. I notified the rep to look into this.

Your date of purchase entitles you to versions up through 12.4, so please install that version (available from my.avid.com/products) for use with your Pro Tools with Upgrade and Support Plan 2015 iLok license bundle.

Hi Jeffro, you and Vicky helped me some time ago with my PT account. I just updated to PT 12.7.1 and it's not recognizing my ilok license. I would appreciate it if you could take a look at my account.

Alan

[jeffro]

Originally Posted by alanm

Hi Jeffro, you and Vicky helped me some time ago with my PT account. I just updated to PT 12.7.1 and it's not recognizing my ilok license. I would appreciate it if you could take a look at my account.

Alan

I see you have a support case in progress so the CS rep should be able to handle this.