Pro Tools HD 11.1.3 Access Violation

[jj266609]

Hi I just purchased Pro Tools HD 11. I registered with Avid and downloaded it and installed it on my computer just fine. I also registered with iLok and activated my account.

So the first time I went to launch the program everything loaded fine, but right before it was about to create the session this error message popped up:


"Could not create a new document because Access violation occurred, unable to read location: 0x0000000000000010."

I've searched all over the internet and couldn't find any solutions. I uninstalled pro tools and cleaned all files or anything dealing with Avid from my computer then I reinstalled it, but the same error message keeps coming up. I have no idea what to do and I could really use some help.

My computer is a Toshiba Satellite running the windows 7 OS. It is a 64bit version.

Please let me know if you need anymore information thank you!

[sw rec]

I get those pretty frequently as well, but it's a different address number (which, sorry to say, I don't have at hand) but I DID notice that's it's always the same location number. I get this while recording, and when it does it, I delete that track, start recording over again, and everything works just fine. It seems like a "once it has it out of its' system" occurrence, because after it's done it once, it doesn't do it again in that particular session. And I ONLY get it when I'm recording. Wondering if it's hitting a bad sector on the hard drive?

[mandal]

I have the same problem for PT HD 11.1.3 and Win7 (64 bit)

Please Avid - find a solution !

[jj266609]

Originally Posted by sw rec

I get those pretty frequently as well, but it's a different address number (which, sorry to say, I don't have at hand) but I DID notice that's it's always the same location number. I get this while recording, and when it does it, I delete that track, start recording over again, and everything works just fine. It seems like a "once it has it out of its' system" occurrence, because after it's done it once, it doesn't do it again in that particular session. And I ONLY get it when I'm recording. Wondering if it's hitting a bad sector on the hard drive?

After reading your reply I checked my drive for any bad sectors. No bad sectors came up and its still not working. Any other suggestions?

[jj266609]

Originally Posted by mandal

I have the same problem for PT HD 11.1.3 and Win7 (64 bit)

Please Avid - find a solution !

It is a huge buzzkill I just paid $300 for this program and I just want to be able to use it.

[mandal]

The same problem in this post:
http://duc.avid.com/showthread.php?t=354612


SiSoftware Sandra
ID
Host Name : user1-PC
Workgroup : WORKGROUP
Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P7P55D-E PRO
Serial Number : 1071037********
BIOS : AMI (OEM) 1703 06/26/2012
Total Memory : 16GB DIMM DDR3
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Memory Module : Corsair CMD16GX3M2A1600C9 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-33-10-5)
Video System
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Compute Shader Processor : NVIDIA GeForce GTX 465 (352SP 11C 1.22GHz, 1GB 3.2GHz)
Storage Devices
WDC WD1002FAEX-00Z3A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (D:)
Samsung SSD 840 EVO 120GB (120GB, SATA600, SSD) : 112GB (C:)
Samsung SSD 840 PRO Series (256GB, SATA600, SSD) : 238GB (F:)
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Logical Storage Devices
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Hard Disk (C:) : 112GB (NTFS) @ Samsung SSD 840 EVO 120GB (120GB, SATA600, SSD)
Samsung1 (F:) : 238GB (NTFS) @ Samsung SSD 840 PRO Series (256GB, SATA600, SSD)
Optical Drive (E:) : N/A @ Optiarc DVD RW AD-5260S (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Peripherals
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LPC Legacy Controller 1 : T0 B3-53
Audio Device : ASUS P55/PM55/3400 High Definition Audio
Audio Codec : VIA 4441
Audio Device : ZOTAC International (MCO) GF100 High Definition Audio Controller
Audio Codec : nVidia Mutara V08 [NV2]
Audio Codec : nVidia Mutara V08 [NV2]
Audio Codec : nVidia Mutara V08 [NV2]
Disk Controller : ASUS P55/PM55/3400 4 port SATA IDE Controller
Disk Controller : ASUS P55/PM55/3400 2 port SATA IDE Controller
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Fax : Microsoft Shared Fax Driver (200x200)
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Operating System
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Platform Compliance : x64
Windows Experience Index
Current System : 7.5