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Old 08-20-2019, 03:58 PM
eyrelight eyrelight is offline
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Join Date: Sep 2009
Posts: 6
Default Control surfaces randomly stop sending information to Pro Tools

I'm using a Behringer X-Touch now but I had this same problem with my Presonus Faderport.

Completely randomly, the X-Touch will stop sending any information to Pro Tools. The X-Touch receives information just fine, as the faders follow along with all previous automation.

But, all of a sudden, sometimes in the middle of performing an automation move, the X-Touch will just stop sending information.

I have updated the firmware, tried multiple USB cables, and multiple USB ports in Windows 10.

Power cycling the X-Touch, restarting Pro Tools, sometimes even restarting the computer doesn't help. When I power cycle the X-Touch with Pro Tools running, everything within Pro Tools becomes very sluggish and unresponsive.

What's the most likely culprit here? I'm mixing a documentary feature right now and I'm crippled.
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Old 08-20-2019, 07:47 PM
albee1952 albee1952 is offline
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Join Date: May 2004
Location: nashville
Posts: 34,814
Default Re: Control surfaces randomly stop sending information to Pro Tools

Quote:
Originally Posted by eyrelight View Post
I'm using a Behringer X-Touch now but I had this same problem with my Presonus Faderport.

Completely randomly, the X-Touch will stop sending any information to Pro Tools. The X-Touch receives information just fine, as the faders follow along with all previous automation.

But, all of a sudden, sometimes in the middle of performing an automation move, the X-Touch will just stop sending information.

I have updated the firmware, tried multiple USB cables, and multiple USB ports in Windows 10.

Power cycling the X-Touch, restarting Pro Tools, sometimes even restarting the computer doesn't help. When I power cycle the X-Touch with Pro Tools running, everything within Pro Tools becomes very sluggish and unresponsive.

What's the most likely culprit here? I'm mixing a documentary feature right now and I'm crippled.
Things to check:
1-Is the Power Management feature disabled on all USB ports(double-check anyway as several recent Windows updates have reset those).
2-try another USB cable
3-try another USB port on the PC
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