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#1
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iLok Cloud Questions
When I'm in the iLok Manager app and start a cloud session, I can see an old subscription and plan that are expired. I keep trying to delete them form the source iLok but it's not working and they keep showing up in my cloud sessions.
I seem to have a valid Pro Tools Plan on one of my iLoks but that never shows up in the Cloud, only the expired ones. I'm also confused about my perpetual license that you can see in the cloud session. It references Pro Tools 10/11/12 but nothing about Pro Tools 2018 which I have installed and working. Does this perpetual license also cover Pro Tools 2018? Here are some screen shots of my iLok account:
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iMac Pro 3.0GHz 10-Core 64GB RAM SSD for OS and audio MacOS 10.13.3 http://www.mysteryroommastering.com/ http://www.justincarlperkins.com/ |
#2
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Re: iLok Cloud Questions
Also, what is strange is that now I can only get Pro Tools to authorize if I have a cloud session open. It can't seem to read the license from the local iLok which worries me if I need to work in a remote area without a continuous Internet connection.
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iMac Pro 3.0GHz 10-Core 64GB RAM SSD for OS and audio MacOS 10.13.3 http://www.mysteryroommastering.com/ http://www.justincarlperkins.com/ |
#3
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Re: iLok Cloud Questions
I went in and revoked those expired licenses. Please close your Cloud session and try again. (Make sure the licenses you want to use are not activated to your iLok when starting a Cloud session.)
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linkedin
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#4
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Re: iLok Cloud Questions
Thanks. I made a little progress but will have to follow up more tomorrow when I'm back in the studio.
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iMac Pro 3.0GHz 10-Core 64GB RAM SSD for OS and audio MacOS 10.13.3 http://www.mysteryroommastering.com/ http://www.justincarlperkins.com/ |
#6
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Re: iLok Cloud Questions
Quote:
So the old licenses are definitely gone but I still can't launch PT 2018 unless I have a cloud session activated. If I close the cloud session I get a prompt from PT to Quit or Activate and when I try to activate I get a message that I'll attach here. Also attached are screen shots of my current iLok situation.
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iMac Pro 3.0GHz 10-Core 64GB RAM SSD for OS and audio MacOS 10.13.3 http://www.mysteryroommastering.com/ http://www.justincarlperkins.com/ |
#7
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Re: iLok Cloud Questions
Quote:
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linkedin
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#8
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Re: iLok Cloud Questions
Quote:
I've attached my current iLok config with the cloud session closed. Am I doing something wrong?
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iMac Pro 3.0GHz 10-Core 64GB RAM SSD for OS and audio MacOS 10.13.3 http://www.mysteryroommastering.com/ http://www.justincarlperkins.com/ |
#9
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Re: iLok Cloud Questions
I just checked your account again and your Pro Tools Perpetual Bundle (with 10/11/12) is not activated to an iLok. Please activate it by dragging it to your iLok or right+click > Activate...
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linkedin
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#10
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Re: iLok Cloud Questions
Will do. Slightly off topic but how good is that perpetual license valid for?
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iMac Pro 3.0GHz 10-Core 64GB RAM SSD for OS and audio MacOS 10.13.3 http://www.mysteryroommastering.com/ http://www.justincarlperkins.com/ |
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