No PT12 available

[giacomopasquali]

Hi there, I'm waiting as some of you my no charge upgrade for Pro Tools 12 (PT10 activated on 24/11/12 so I'm eligible).

I don't see it both in "my products" and "products not yet downloaded".

I went to "if you do not see your system listed below click here to claim your upgrade" so i tried to enter my system ID (located on the external package of my PT10 EDU but it tells me it is wrong or used.

Any syggestion to get my update listed in my avid account?

Thanks

[mirovaz]

Same here. Trying to figure it out.
Any news on your side?

[zedhed]

You guys aren't the first to be experiencing these types of problems.

Hold tight and wait for a moderator to see the thread and I'm sure it'll get bumped up to Jeffro. He's been pretty good at sorting these issues out.

[mirovaz]

Thanks for the answer. Will wait a bit longer....

Cheers

[TOM@METRO]

This has been escalated.

[Obsidian Dragon]

Originally Posted by giacomopasquali

Hi there, I'm waiting as some of you my no charge upgrade for Pro Tools 12 (PT10 activated on 24/11/12 so I'm eligible).

I don't see it both in "my products" and "products not yet downloaded".

I went to "if you do not see your system listed below click here to claim your upgrade" so i tried to enter my system ID (located on the external package of my PT10 EDU but it tells me it is wrong or used.

Any syggestion to get my update listed in my avid account?

Thanks

I'm not sure you are qualified for a "no charge" upgrade if your PT10 was activated on November 24, 2012. Did you mean 2014? Perhaps I'm confusing the international date format.

[jeffro]

Originally Posted by giacomopasquali

Hi there, I'm waiting as some of you my no charge upgrade for Pro Tools 12 (PT10 activated on 24/11/12 so I'm eligible).

I don't see it both in "my products" and "products not yet downloaded".

I went to "if you do not see your system listed below click here to claim your upgrade" so i tried to enter my system ID (located on the external package of my PT10 EDU but it tells me it is wrong or used.

Any syggestion to get my update listed in my avid account?

Thanks

I don't recall Student/EDU product including System IDs, but it looks like you are all set now with the upgrade in your Avid account and the license bundle activated to your iLok2.

[jeffro]

Originally Posted by mirovaz

Same here. Trying to figure it out.
Any news on your side?

Originally Posted by mirovaz

Thanks for the answer. Will wait a bit longer....

Cheers

Okay, you should be set to download installers from your Avid account and activate the license bundle in your iLok account now.

[mirovaz]

Originally Posted by jeffro

Okay, you should be set to download installers from your Avid account and activate the license bundle in your iLok account now.

Thanks for the prompt help! Downloading the installer right now. All good on iLok.

This forum/community "saved" me a lot of times.
Thanks you all!

[waterlandstudio]

Just bought a HDX system and can only find version 11 on my products
This is REALLY annoying!