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Old 01-11-2018, 08:53 AM
iamharivpillai iamharivpillai is offline
Join Date: Jan 2018
Location: Rochester
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Default Pro Tools First Crashes at the time of opening in Windows 10

I have been thinking of buying the ProTools HD for quite some time now. I recently bought a new powerful laptop (a Dell XPS 15 9560 with 16GB RAM, decent GPU, and SSD Storage) just so that I can get into audio editing/mixing and start using resource-intensive programs such as Pro Tools on the laptop. I am an absolute beginner, and so, I wanted to try the trial version first, so installed the free 'Pro Tools | First' on my laptop. However, I have not been able to get it working yet. Every time I open Pro Tools | First (v 12.8.2 latest one), it crashes in my Windows 10 laptop with the message: "Pro Tools application has stopped working". Please help me here if anyone has any similar experiences or any suggestions to get this issue rectified. If I see that the Pro Tools First is crashing, I expect the Pro Tools HD to crash too. My OS is Windows 10 Home Edition. Tried raising Support Requests with Avid two times but have not got any replies yet (Request Numbers: 03375232 and 03371438)
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Old 01-16-2018, 11:01 AM
junkgear's Avatar
junkgear junkgear is online now
Join Date: Jan 2012
Location: USA
Posts: 951
Default Re: Pro Tools First Crashes at the time of opening in Windows 10

Welcome to the Pro Tools forum.
Before we can help you out, we're going to need a little more information about your system, how it is set up and how you have it optimized. Please take a moment to read the Help Us Help You thread, which has good information about basic Pro Tools setup and troubleshooting. There is also a section explaining how to post a Sandra report, which tells us a lot about your system.

Also make sure your computer has at least one ASIO compatible audio device. Without an audio device, Pro Tools probably won't start properly.
Will K

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