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Old 03-15-2012, 10:05 AM
mr.armadillo mr.armadillo is offline
Join Date: Sep 2005
Posts: 826
Default yet another AVID customer service complaint

Paid 3 x $1500 for the downloadable PT 10 HD upgrade. Now, I'm uprading 3 rooms to HDX2 - which already comes with the software. So I payed twice for the software because I was buying it too early. Talked to AVID, and guess what: They don't give a refund.
Ok, you can say I'm stupid for upgrading, but I really needed the field recorder functionality and clip gain. So I just gave $4500 to AVID and got nothing in return. Honestly, what kind of policy is that?
Old 03-15-2012, 10:23 AM
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DigiTechSupt DigiTechSupt is offline
Join Date: Jan 2000
Location: Worldwide
Posts: 33,500
Post Re: yet another AVID customer service complaint

Not sure who you spoke with, so we passed this on to the CS group in the EMEA office to contact you.
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