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Old 02-01-2018, 06:22 PM
jre3132 jre3132 is offline
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Location: Nashville, TN
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Default Distortion during compression/limiting

This is driving me crazy....Anybody else having this issue???

12.8.2 was great. Now with 2018.1 (and also with 12.8.3) when I add a compressor or limiter, any processing that they do comes out as distortion. It is consistent with all different makes (waves, avid/digi, mcdsp, etc). The more processing the more distortion. It really shows up terribly with the L2 and ML8000 on the master buss. If I revert back to 12.8.2, it goes back to normal.

Admittedly I was under on RAM when I tried to upgrade to 12.8.3 the first time. I thought the lack of memory might be straining/under-processing and causing this bug. However, now I've maxed out the RAM my Mac and am above the minimum requirements. I don't know what else to do.
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Mac Pro 3.7 Quad Core Intel
Mac OS X 10.13.2
PT Ultimate HDX 2018.7
64GB RAM
HDX I/O 16x16 Analog
HDX I/O 8x8x8
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  #2  
Old 02-02-2018, 07:35 AM
john1192 john1192 is offline
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Default Re: Distortion during compression/limiting

test in a clean blank session with ONe Track made in the version of your choice .. if it still happens then open a support ticket ..
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OS 10.12.6 for PT 11.3.2 & 12.4 & above
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD
Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.12.6 - PT 12.4 & above
lynx AES16e-SRC & Aurora 16
Artist Transport & iPad - Pro |Control - EuCon 3.7 (older Euphonix Branded MC Transport)
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  #3  
Old 02-02-2018, 02:41 PM
jre3132 jre3132 is offline
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Default Re: Distortion during compression/limiting

Spent a couple of hours on the phone with tech support today. Nothing seemed to work. He decided to check the firmware on the HDX IOs. There was not an update and they were running the current version. We ran the updater and let it reinstall the same version over just to refresh the existing version. That seems to have fixed the issue.

Just figured I'd post the solution that worked for me just in case anyone else had the same issue.
__________________
Mac Pro 3.7 Quad Core Intel
Mac OS X 10.13.2
PT Ultimate HDX 2018.7
64GB RAM
HDX I/O 16x16 Analog
HDX I/O 8x8x8
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  #4  
Old 02-03-2018, 08:13 AM
john1192 john1192 is offline
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Default Re: Distortion during compression/limiting

Quote:
Originally Posted by jre3132 View Post
Spent a couple of hours on the phone with tech support today. Nothing seemed to work. He decided to check the firmware on the HDX IOs. There was not an update and they were running the current version. We ran the updater and let it reinstall the same version over just to refresh the existing version. That seems to have fixed the issue.

Just figured I'd post the solution that worked for me just in case anyone else had the same issue.
good to hear you are back up and running distortion free !!!
__________________
OS 10.12.6 for PT 11.3.2 & 12.4 & above
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD
Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.12.6 - PT 12.4 & above
lynx AES16e-SRC & Aurora 16
Artist Transport & iPad - Pro |Control - EuCon 3.7 (older Euphonix Branded MC Transport)
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