Where is my No Charge Pro Tools 12 Upgrade?

[thewiz]

There is no new software... I bought the 11 in January and bought it with the update plan. No new v12 software in my account. Newest is 11.31

===========

ADMIN NOTE:

This thread is only for customers inquiring about status of their Pro Tools 12.0 Upgrade. Other posts will be removed (please use other threads for other topics).

1. If you purchase the Pro Tools Annual Upgrade Plan and do not have software installers in your account please reply here.
2. Check this KB Article to see if you have your upgrade.
3. Please see This Announcement for more info, and note that Upgrades are being processed as quickly as possible.
4. Please be patient, if entitled to an upgrade you should see the new product in your Avid account soon.
5. If inquiring about your upgrade, please make sure that your community email matches the email address used for your Avid account then reply to this thread. Do not put your email in your post unless you want to expose it to spammers!

===========

[jeffro]

Originally Posted by thewiz

There is no new software... I bought the 11 in January and bought it with the update plan. No new v12 software in my account. Newest is 11.31

Found your account info and looking into this. It is taking some time to process the existing product/accounts, but will do everything I can to help.

[grame99]

Is 12 supposed to appear in my account? I did the LE educational upgrade before Christmas which said 16 months of the support plan including 12... Only have 11.31... Yikes.

[dankin]

I did my PT 10+ CPTK to 11HD upgrade through Sweetwater in December. No PT 12 in my acct either.

[jeffro]

Originally Posted by grame99

Is 12 supposed to appear in my account? I did the LE educational upgrade before Christmas which said 16 months of the support plan including 12... Only have 11.31... Yikes.

Originally Posted by dankin

I did my PT 10+ CPTK to 11HD upgrade through Sweetwater in December. No PT 12 in my acct either.

If you bought a PT/PTHD 11 Upgrade on/after the date listed in http://avid.force.com/pkb/articles/f...14-Offer-FAQ#4 then you do get 12. Existing registered/activated products are being processed and it will take a little time to complete all of them but you will see it in your account.

[Tony Cariddi]

Hi everyone, some people who purchased an annual upgrade plan and are entitled to PT12 are not seeing that represented in their accounts yet. These entitlements are in the process of being deposited and will be complete within the next couple of weeks (most should be quicker than that).

Thanks for your patience,
Tony

[thanos4]

Originally Posted by Tony Cariddi

Hi everyone, some people who purchased an annual upgrade plan and are entitled to PT12 are not seeing that represented in their accounts yet. These entitlements are in the process of being deposited and will be complete within the next couple of weeks (most should be quicker than that).

Thanks for your patience,
Tony

Mr Tony,what about the 4 years of free upgrades of Education version?

[QaliStacks]

Originally Posted by thanos4

Mr Tony,what about the 4 years of free upgrades of Education version?

I want to know this too, I've got a year and several months left

[SOUNDDECISION]

Originally Posted by Tony Cariddi

Hi everyone, some people who purchased an annual upgrade plan and are entitled to PT12 are not seeing that represented in their accounts yet. These entitlements are in the process of being deposited and will be complete within the next couple of weeks (most should be quicker than that).

Thanks for your patience,
Tony

Weeks??? Tony, please say you are joking....

Seriously?

I bought 3 upgrades in December and none of them are showing.

2 regular and 1 HD

I even have an open support case about this dating back weeks already...

come on

[cclarry]

Shouldn't existing used have been updated FIRST? We have the NEW IMPROVED PLAN...that doesn't seem to be "so improved"....

Avid always "blows smoke", but they all do...

We were supposed to be notified first. I didn't get ANYTHING but
an announcement that it was available for PURCHASE, and THATS ALL that could be done because there NOTHING in the account.

Terrible Avid...terrible....