False Avid Advertising

[nst7]

There has never been an upgrade from HD8 to HD11, and there still is not. There is only the upgrade from HD8 to HD10 for $1500, and this does NOT include HD11. This is because anyone still on HD8 is still on a TDM system, which won't work with HD11.

There are no HD Native owners anywhere who are stuck on HD8, because every HD Native purchaser in history was eligible for a free upgrade to HD9, because they were all in the grace period for HD9 (HD Native was not available until that grace period was already underway).

I don't recall any Avid employee stating on here, or any written adverstisement, stating that HD8 owners could upgrade to HD11 for $599. They can't upgrade to HD11 directly at all, which has always been the case. (Unless you go from HD8 to HD10 for $1500, then HD10 to HD11 for $599).

If someone was told the wrong thing by an Avid employee at the AES convention speaking out of turn, that's not Avid's fault.

Having said all that, the only HD owners who are getting an actual price break are HD9 owners. HD10 owners pay the same price as before, but get support, and the extra 3 months. This is why the advertisement states "up to" 60%, as opposed to "everyone" gets 60%.

[nigelpry]

Originally Posted by nst7

There has never been an upgrade from HD8 to HD11, and there still is not. There is only the upgrade from HD8 to HD10 for $1500, and this does NOT include HD11. This is because anyone still on HD8 is still on a TDM system, which won't work with HD11.

There are no HD Native owners anywhere who are stuck on HD8, because every HD Native purchaser in history was eligible for a free upgrade to HD9, because they were all in the grace period for HD9 (HD Native was not available until that grace period was already underway).

I don't recall any Avid employee stating on here, or any written adverstisement, stating that HD8 owners could upgrade to HD11 for $599. They can't upgrade to HD11 directly at all, which has always been the case. (Unless you go from HD8 to HD10 for $1500, then HD10 to HD11 for $599).

If someone was told the wrong thing by an Avid employee at the AES convention speaking out of turn, that's not Avid's fault.

Having said all that, the only HD owners who are getting an actual price break are HD9 owners. HD10 owners pay the same price as before, but get support, and the extra 3 months. This is why the advertisement states "up to" 60%, as opposed to "everyone" gets 60%.

If we ignore the bald facts and stop debating the semantics for a moment ....

HD8 owners could certainly USE a PT11HD upgrade, because it includes a PT10HD bundled licence too, which could be used with their TDM gear.

Surely Avid is missing a trick here ... if they let the HD8ers upgrade to 11HD (with a 10HD licence in the bundle), that's a whole bunch of relatively wealthy people (as compared to vanilla owners) who are ripe for keeping their licences up to date with the support plan.

Plus they can run 11HD for fun to test out the 'cool new features' using their computer's internal soundcard if they have nothing better to hook up. If they can test 11HD, and have a licence for it, and see a use for the new features they discover, then that might result in a hardware upgrade purchase, something I would have thought Avid might be quite keen on.

Let's see ....
Option 1 ... don't allow HD8 owners to upgrade, except by a convoluted and expensive route ... total income = probably not very much.

Option 2 ... do allow HD8 owners to upgrade, for the same/similar price as HD9 owners ... total income = probably a lot more than option 1.

Is Option 2 worth a gamble on by Avid ... as Kevin Bacon says ... It's a no-brainer ...

(in my humble opinion)

[DigiTechSupt]

Originally Posted by Alio 45

It is false advertising, I got an email telling me to upgrade to PT11 and save up to 60%.

It is still NOT false advertising. If you upgrade to Pro Tools 11 from Pro Tools Express (v10), you would save 60% since the previous price was $499.

I already own PT11 so how is this an upgrade? How is paying $199 to go from PT11 to PT11 a saving of up to 60%?

It isn't.

The email ads say 'Upgrade to Pro Tools 11' not 'Upgrade from Pro Tools 11' - and the qualifying products (Pro Tools 9/10, Pro Tools LE, Pro Tools Express, or Pro Tools M-Powered) are listed in the footnote.

Regards,
JC

[roberts]

Originally Posted by DigiTechSupt

It's not false advertising... it says "up to" since the upgrade from PTHD9 or PT9+CPTK was $999 and is now $599 (40% less).

Regards,
JC

and the set the record staright the email said HD 11 upgrades up to 40% off
not PTHD9 or PT9+CPTK 40% off

- HD 11 upgrades are 0% off exact same price as they were day one when hd 11 was released

[Bruce Paine]

Originally Posted by roberts

HD 11 upgrades are 0% off exact same price as they were day one when hd 11 was released

That is not an accurate statement; some upgrades are the same price, and some are discounted. As stated in the first reply to your first post on this thread, the upgrade from PTHD9 was $999 and is now $599 (40% less).

[Barry Johns]

Originally Posted by Bruce Paine

That is not an accurate statement; some upgrades are the same price, and some are discounted. As stated in the first reply to your first post on this thread, the upgrade from PTHD9 was $999 and is now $599 (40% less).

Bruce, much love, but lets all realize we are all dealing with intelligent people who are not going to fall for spin on this whole new program.

AVID has seriously FfFFFFF this up, and we all know it.

[nigelpry]

Avid ...

How about ...

1) Acknowledging all the questions/queries that remain unanswered following your 'announcement',

2) Setting a timetable for answering those questions/queried,

3) Getting on with answering them,

4) Resisting the temptation to just leap in with both feet to argue semantics.

Every time a client says something whose exact words may be a little inaccurate, but which is only being said because of the frustration felt as a result of your 'announcement', remember that it is your inability to complete steps 1, 2 and 3 listed above in an organised and timely fashion that is the cause of almost all of such posts.

As a footnote ... as has already been said ... Much love to Bruce, and other helpful Avid ground troops who pop their heads above the trenches from time to time ... we know its those upper class twit officers who are issuing the orders, from ten miles behind the front line where they are in no danger of taking a bullet themselves.

[Alio 45]

Originally Posted by DigiTechSupt

It isn't.

The email ads say 'Upgrade to Pro Tools 11' not 'Upgrade from Pro Tools 11' - and the qualifying products (Pro Tools 9/10, Pro Tools LE, Pro Tools Express, or Pro Tools M-Powered) are listed in the footnote.

Regards,
JC

OK so what's the offer for current PT11 owners?

Al

[nigelpry]

Originally Posted by Alio 45

OK so what's the offer for current PT11 owners?

Al

erm .... let's see ... oh yes ...

Give us your money now anyway, so you can stay at the table ... or else leave the restaurant ... and by the way, we've got some good food being prepared by the chef as we speak, we can't tell you exactly what it is yet, because we are not sure, but it's definitely 'great', it's nouveaux, and you'll all love it!

So please stay ... but, still, ... GIVE US THE MONEY!

[KV626]

I don't work for Avid but man! (maybe it needs to be said when one doesn't bash them I don't know)... PT 11 owners don't need to do anything RIGHT NOW. We don't need to "give them our money now", we don't need to buy the "UPGRADE plan" because we ALREADY OWN PT 11. We only need to get on the plan WITHOUT BUYING A LICENSE FOR PT 11. This option has yet to be announced. We'll get the extended period until march 2016. And, but that's just a wild guess of course, it's gonna cost us less than $199 or $599.

I don't think I'm making this up and I don't see how exactly is that supposed to be false advertsing by the way, because it's crystal clear.

So again, for your viewing pleasure: