Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Announcements > Technical Alerts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-22-2013, 01:43 PM
Bruce Paine Bruce Paine is offline
Admin Emeritus
 
Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,820
Default iLok License Surrender Issues

Help for incomplete surrenders: The entire PACE team is working around the clock to fix incomplete surrenders of licenses that stalled some users' license upgrades.

If you you have not yet placed a support request, and you are experiencing problems involving surrendering a previous license for a new license that requires surrender, please submit a Support Ticket at iLok.com:

https://www.ilok.com/support.html?type=gn

You will be asked first to login to your iLok.com account, then fill out the Support Ticket with as many details as possible in order to assist you with resolving your issue.


Bruce Paine
Community Administrator
Avid Pro Audio Community
Reply With Quote
  #2  
Old 06-22-2013, 09:29 PM
Bruce Paine Bruce Paine is offline
Admin Emeritus
 
Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,820
Default Re: iLok License Surrender Issues

The latest on this issue iLok.com support:
Quote:
We wanted to let you know that we've fixed the great majority of the surrender cases. The slowest part of the process now is answering each and every one of the support tickets to let you know. We will continue to answer each ticket, but we felt that announcing it here would reach more of you more quickly. If you find you are all set after following the steps below, please write back on the last email you received from us letting us know your issue is resolved. That will help us move more quickly to the next person's case.

Please check your account now. You should see your license(s) available for activation.

Please note that in some cases, a Sync/Repair operation may be required if your new license isn't authorizing the associated software to run.

See the Sync/Repair instructions on the iLok.com Known Issues page and follow them carefully.

Please note that we have scheduled downtime tonight beginning at 9:00pm PST in order to do some hardware upgrades to increase system stability and performance. We anticipate this downtime to be short. We apologize for the inconvenience, but it is important for us to do this to improve the current infrastructure.
__________________
Bruce Paine
Community Administrator
Avid Pro Audio Community
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
iLok License Surrender Issues Bruce Paine Pro Tools 11 223 06-05-2017 10:09 PM
ilok - Cannot download license: Pro Tools 10+9 Bundle requires surrender of license soukotta Pro Tools 10 10 09-25-2012 08:22 AM
iLok won't surrender PT 9 license newstrings macOS 3 02-17-2012 03:56 PM
ILOK License Surrender wants WRONG License radioguru Pro Tools TDM Systems (Mac) 4 01-22-2012 09:19 PM
Structure 1.1 Surrender License on iLok srt2cmt2 macOS 1 01-06-2012 09:56 AM


All times are GMT -7. The time now is 06:29 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com